Senior Analyst - Manufacturing

ph3Who are we? /h3 pAt Vertiv, we’re on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people. /p h3Job Description /h3 pWe are currently seeking a bSenior Analyst - Manufacturing /b to join our dynamic team in Piove di Sacco (PD), Italy! /p pThe ERP Second Level Support (RUN) Senior Analyst is accountable for ensuring advanced functional support and deep root-cause analysis for complex issues escalated from Triage and Junior Analysts, acting as the subject‑matter expert for Oracle EBS module related to manufacturing (mainly INV, MDM, WIP, MFG Configurator, Quality, MRP, ASCP, Project Manufacturing). /p pThis role contributes to stable operations by driving effective resolution, implementing preventive measures, and supporting continuous improvement of Oracle EBS processes. The Senior Analyst takes end‑to‑end ownership of complex tickets, designs and validates functional fixes and workarounds, and ensures structured ticket handover within the Follow‑the‑Sun model to deliver uninterrupted support coverage. /p pAs a qualified first line of defense within the ERP Second Level Support team, this role partners with the Shift Manager, Domain Head, Junior Analysts, ERP Tech Factory, and ERP Product Specialists to ensure seamless escalation paths, high‑quality resolution, and consistent service delivery aligned with the organization’s Run operating model. The role also includes coordinating and prioritizing activities across the analyst team to optimize resource utilization, balance workloads, and ensure consistent quality of service and deliverables. /p h3What kind of work will you be doing? /h3 h3Ticket Resolution Backlog Management /h3 ul liTake end‑to‑end ownership of complex tickets escalated from Triage and Junior Analysts, ensuring thorough analysis and resolution within SLA targets. /li liSupport prioritization and backlog management, especially for high‑severity incidents, ensuring alignment with business impact and SLA requirements. /li liDesign, validate, and implement functional fixes and workarounds, confirming solution effectiveness with key business stakeholders. /li liGenerate structured ticket handover materials to ensure continuity in the Follow‑the‑Sun model. /li /ul h3Root‑Cause Analysis Continuous Improvement /h3 ul liPerform in‑depth root‑cause analysis for complex or non‑standard incidents, accurately identifying underlying functional and process failures. /li liDefine corrective actions and drive preventive measures to reduce recurring incidents and improve process stability. /li liContribute to continuous improvement initiatives by identifying patterns, proposing configuration or process enhancements, and sharing findings with the broader team. /li /ul h3Escalation Collaboration /h3 ul liPromptly engage the ERP Product Specialist when additional expertise is required or challenges arise beyond functional scope. /li liEscalate unresolved issues to ERP Tech Factory, providing comprehensive documentation of analysis performed and resolution attempts. /li liProvide updates on solution design and technically resolved tickets to the Shift Manager and relevant stakeholders. /li liParticipate in cross‑functional stand‑ups to remove blockers and accelerate cross‑module resolution. /li /ul h3Governance Knowledge Management /h3 ul liMaintain and enhance knowledge assets, including functional documentation, troubleshooting guides, and known‑error records. /li liSupport regression, UAT, and hypercare testing to ensure operational readiness for releases. /li liDrive the adoption of enabling technologies (ServiceNow, Oracle EBS, SharePoint) for efficient ticket tracking and resolution documentation. /li /ul h3What will make you successful? /h3 ul li3–5 years of experience in Oracle EBS functional roles with exposure to complex incident management. /li liEstablished specialization in at least one Oracle EBS module related to manufacturing. /li liProven experience in handling complex, unstructured, or cross‑module incidents. /li liDeep understanding of end‑to‑end business processes related to the assigned Oracle EBS module. /li liAdvanced capability in conducting root‑cause analysis and translating findings into actionable corrective measures. /li liProficiency in executing low‑risk functional configurations following fit‑to‑standard principles. /li liStrong analytical thinking and structured problem‑solving skills. /li liHigh sense of ownership and end‑to‑end accountability. /li liEffective communication and stakeholder management, including in international contexts. /li /ul h3Nice‑to‑have /h3 ul liExperience working in Follow‑the‑Sun or shift‑based global support models. /li liFamiliarity with ITIL‑aligned incident management frameworks and tools (ServiceNow). /li liBackground in ERP support environments within manufacturing or industrial organizations. /li liKnowledge of continuous improvement methodologies and preventive maintenance approaches /li /ul h3Key Performance Indicators /h3 ul liSLA compliance rate /li liMean Time to Resolve (MTTR) /li liFirst Contact Resolution rate (FCR) /li liERP incident recurrence rate /li liTicket re‑open rate /li liKnowledge base contribution rate /li /ul pThe anticipated salary range for this role in Piove di Sacco (PD), Italy is between 43.000€ to 55.000€ gross per year (based on a full‑time working week). Certain roles may be eligible for variable compensation and benefits. Where applicable, a comprehensive overview of the full benefits package and any additional compensation will be provided during the recruitment process in accordance with local legal requirements. Compensation is determined based on objective, gender‑neutral criteria, including skills, experience, and job responsibilities. /p pThe applicable National Collective Bargaining Agreement (CCNL) for this role is Metalmeccanico Industria. /p pVertiv is an Equal Opportunity/Affirmative Action employer. /p pWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to /p h3OUR CORE PRINCIPALS /h3 pSafety. Integrity. Respect. Teamwork. Diversity Inclusion. /p h3OUR STRATEGIC PRIORITIES /h3 ul liCustomer Focus /li liOperational Excellence /li liHigh‑Performance Culture /li liInnovation /li liFinancial Strength /li /ul h3OUR BEHAVIORS /h3 ul liOwn It /li liAct With Urgency /li liFoster a Customer‑First Mindset /li liThink Big and Execute /li liLead by Example /li liDrive Continuous Improvement /li liLearn and Seek Out Development /li /ul /p #J-18808-Ljbffr