Regional Director, Chief Claims Officer

• Leading Insurance Claims company
• Leading regional role

About Our Client

Leading loss adjusting company specializing in providing comprehensive insurance claims management solutions.

Job Description

• Drive the local business in line with the company's overall aims and objectives, including management of budgets (revenue and GP) and Working Capital (AR and WIP)
• Client-facing and market-facing representation of the company in Spain and Italy;
• Increases company's market share and revenue with insurers, brokers and corporate clients in the markets through business development activities and account management of existing client relationships.
• Ability to manage complex claims, with relevant technical and insurance knowledge.
• Ensure adherence to company global policies,local regulatory frameworks, insurance market requirements, and professional standards.
• Maintain oversight of internal controls within the region, including financial controls, operational procedures, and quality assurance frameworks.
• Implement and monitor compliance with internal audit recommendations, group risk policies, and local legal obligations.
• Promote a culture of integrity, ethical behaviour, and regulatory compliance across all offices and teams.
• Identify operational, financial, and client-related risks and proactively implement mitigation measures.
• Maintain oversight of business continuity readiness in the region, including disaster recovery protocols and crisis-response procedures.
• Monitor and escalate significant claim issues, market risks, or regulatory developments affecting operations.

The Successful Applicant

• Bachelor's degree in a related field (e.g., insurance, finance, business administration) or equivalent work experience.
• Good understanding of key financial performance indicators, such as Revenue, Work-in-Progress and Cost Management
• Extensive experience in loss adjusting or claims management, with a proven track record in the industry, notably in a management role
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent interpersonal and communication skills, both written and verbal.
• Good knowledge of insurance policies, coverage, and claims settlement processes.
• Solid understanding of industry regulations and compliance requirements.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Fluent in English, Spanish and/or Italian and ability to live and work in Madrid.

What’s on Offer

Travel required throughout Spain and Italy; and internationally.

Contact

Jaime Cristobalena

Quote job ref

JN-062026-7034636