DG Beauty | Beauty Consultant Travel Retail Malpensa

Position: Beauty Consultant – Travel Retail

Location: Malpensa Airport, Milan

Reporting to: Retail Sell Out Manager

About Us:

Founded in 1985, Dolce&Gabbana is an international leader in the fashion and luxury sector. Founders Domenico Dolce and Stefano Gabbana have always been the creative driving force behind the brand's activities, as well as the principal architects of its development strategy. An expression of Italian style, the Group designs, manufactures, and distributes clothing, accessories, fragrances and cosmetics, watches and jewelry. It is also active in lifestyle collaborations, home furnishings, and unique haute couture segments.

Job Description:

Dolce&Gabbana offers an exceptional career opportunity as Beauty Consultant – Travel Retail based at Malpensa Airport. The successful candidate will act as a Brand Ambassador for Dolce&Gabbana Beauty, delivering an outstanding customer experience and contributing to the achievement of sales objectives within the Travel Retail channel.

Key Duties and Responsibilities:

• Deliver an exceptional luxury customer experience to an international clientele, providing personalized beauty consultations across fragrances, make-up and skincare categories in line with Dolce&Gabbana Beauty hospitality and service standards.
• Contribute to achieving daily and monthly sell-out targets and driving business performance at the point of sale by identifying customer needs and maximizing every sales opportunity.
• Build and maintain positive customer relationships through professionalism and empathy, fostering customer loyalty and satisfaction even in fast-paced and high-traffic environments.
• Represent Dolce&Gabbana Beauty as a Brand Ambassador, embodying the brand values, heritage and identity within the Travel Retail environment while promoting products, launches and dedicated initiatives.
• Ensure excellent product presentation and maintain the cleanliness and organization of the stand, including tester management and maintenance, in compliance with visual merchandising, commercial and operational guidelines.
• Collaborate closely with the airport team and store contacts, ensuring effective communication, a results-oriented approach and up-to-date knowledge of Dolce&Gabbana Beauty collections, products and launches.

Requirements:

• Previous experience as a Beauty Consultant or in a similar client-facing sales role within the beauty, luxury or retail sector.
• Solid knowledge of the beauty industry, with a particular focus on fragrances, make-up and skincare.
• Strong sales mindset and results-oriented approach, with the ability to identify customer needs and maximize sales opportunities.
• Excellent interpersonal and communication skills, with the ability to engage and advise an international clientele.
• Professional fluency in English; knowledge of a second or third language is considered a strong plus.
• Flexibility and availability to work shifts, including weekends and public holidays.
• Knowledge of the airport environment and Travel Retail dynamics is considered a plus.
• Team-oriented mindset, adaptability and ability to thrive in a dynamic, fast-paced environment.
• Good knowledge of Microsoft Office applications.

Offer

Contract type: Indefinite contract (tempo indeterminato)

Working hours: Full-time

Relevant National Collective Labour Agreement (CCNL): Commercio (Terziario, Distribuzione e Servizi)

Remuneration

Remuneration will start from €25.000, depending on the experience, skills, and level of autonomy assessed during the selection process, in accordance with objective company criteria consistent with the organization, such as: (i) professional experience gained in similar roles or sectors; (ii) technical and specialist skills relevant to the role; (iii) demonstrated level of autonomy and responsibility; (iv) classification under the relevant National Collective Labour Agreement; and (v) consistency with internal pay equity parameters for comparable positions.

Equal Opportunities and Non-Discrimination

The selection process is open to candidates of any gender, age, origin, sexual orientation, or background, in accordance with the principles of equal opportunities, non-discrimination, and pay transparency.