M&E Coordinator

Overview

Do you have a commercial mindset and get energy from working with people? Are you structured and do you love to advise others when it comes to the organization and planning of meetings and events?

Our Belfiore property is our second Hub in Florence. Located in a bustling neighborhood and surrounded of local bars, restaurants & shops and a few steps from the Centre of the city, The Social Hub Belfiore operates 550 rooms, a Boulevard with commercial activities, a thriving co-working community, restaurants and a 7.000 sqm rooftop with a pool and green areas. Moreover, this is our first Membership Hub. We’re so much more than just a hotel.

As our brand new Meeting & Events Coordinator, you support in driving commercial results for all our revenue streams and coordinate the Meeting & Event bookings for our location in Florence. You will be part of the Membership Department, meaning you may support as well the Membership acquisition and daily operations of our Membership and coworking areas.

No one does it better when it comes to selling the TSH concept and all of our products and services to our guests. You’ll make sure that people will easily find us and come to connect in our hotel to experience our ‘one of a kind’, unique spaces. You’ll be working to sell our meeting spaces, our awesome hotel rooms or a fabulous dinner at our restaurant. On top of that, your goal is to make each guest return and you do this by delivering the best TSH guest-experience.

In Case You Don’t Know Who We Are (ahem):

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, UK and Portugal with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

What You’ll Do

• You’re our go to person when it comes to taking questions and making bookings for our Commercial Partnerships. This happens through various channels such as: telephone, third parties, e-mails and walk-ins
• You’ll develop customer accounts to drive business into TSH Florence Belfiore and to increase market/customer share in all revenue streams
• You’ll work within current business strategies and recognizing potential opportunities
• From admin to hosting, you’ll do it all. You’ll prepare, update and file all correspondence
• You’ll prepare the meeting & events functions sheet with completed final and accurate details for our banqueting department
• You’ll host meetings together with the banqueting department/stakeholders
• You’re responsible for maintaining an effective follow-up system to secure business and provide an after sales service in order to secure repeat business
• You’ll assist our heroes in Finance to ensure a smooth ride - from invoicing down to payments
• You’ll be key support to the M&E Manager and will stand in for her when needed

Qualifications

• You have at least 1-2 years of relevant work experience - hospitality is a plus
• You’re fluent in Italian and English with excellent communications skills (verbal as well as written)
• You’re living in the Florence-area or willing to relocate
• You have a positive, can-do attitude towards working within a team
• You’re highly organized and with a high level of attention to detail
• You’re a multi-tasker with strong problem-solving skills and a hands-on mentality
• You’re sales driven and commercially savvy. Cross and upselling is a second nature to you
• You’re extremely guest and service-oriented

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff