Sales Associate

YOUR MISSION:

You will become a Brand Ambassador of Buccellati Maison in the Boutique as well as at external events, and you will be responsible for delivering a unique client experience by sharing memorable inspiring moments. You will foster trusted relationships with clients all along the journey with the Maison.

You will contribute in developing a deep understanding and knowledge of the Maison to convey its brand DNA, recognizable craftmanship and innovation in all its creations.

You will be part of a team, transmitting and sharing knowledge with the other team members, actively participating in the day-to-day boutique life.

HOW WILL YOU MAKE AN IMPACT?

1. Sales performance & customer service:

• Contribute to the boutique achieving its sales targets;

• Assist clients with Customer Service needs maintaining the brands high standards;

• Cultivate strong client relationships, delivering outstanding client service and treatment; providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards and solid product knowledge;

• Adapt approach according to the client needs and motivations;

• Assist and support after sales clients in accordance with Maison values; provide recommendations that will provide an exceptional client experience;

2. Stock management and merchandising:

• Provide feedback in processing and replenishing merchandise; participate in receiving and monitoring floor stock;

• Actively participate in the visual merchandising of the Boutique implementing required guidelines. Assist in floor moves, merchandising, display maintenance, and store housekeeping, including cleaning the products and displays;

• Assist in the inventory process, including but not limited to stock counting and special projects as needed;

• Assist in completing prices changes within the Boutique when required;

3. Boutique operations and cash management:

• Accurately and efficiently complete all sales transactions and maintain proper cash records at the Boutique’s register;

• Adhere to all Company policies, procedures and practices;

• Implement discounts and gratuities under supervision of Boutique manager;

• Comply with all safety regulations and Boutique operational procedures including security;

4. Product knowledge & sales techniques:

• Maintain an awareness of all product knowledge information;

• Master the Brand's sales techniques as per training received;

• Attendance to required training;

5. Presentation & visibility:

• Maintain boutique tidiness, decoration and visual merchandising in line with Brand guidelines;

• Report maintenance issues to the Boutique Manager;

• Represent the Brand by wearing the appropriate provided uniform;

• Represent the Brand instore and at local events under the direction of Boutique Manager;

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Education:

• College degree preferred;

Required Experience:

• 2 to 5 years of previous experience in luxury retail, services or luxury hospitality environment

Technical Skills:

• Ability to work in a fast-paced retail store environment

• Computer and internet Savvy

• MS Office experience required

Personal Skills/Abilities:

• Fluency in Italian and English is mandatory;

• Excellent interpersonal and communication skills are required;

• Confidence in handling high-value transactions;

• Strong understanding of Customer Service needs and Customer (internal and external) priorities;

• Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision;

• Self-Starter with Team–Player approach;

• Must be available to work retail hours including in the evenings, during weekends and to travel for trainings, client events, conferences;

WHAT WE OFFER:

• CCNL Commercio

• Salary Range 30K – 35K€

• Commission scheme

• 8 euro per Meal Voucher per working day

• Welfare