Director of Housekeeping

Provides visionary leadership and full operational oversight of the Housekeeping Division, ensuring the highest standards of luxury, cleanliness, and aesthetic presentation across all guest and back-of-house areas.

As a key member of the Executive Team, champions a culture of excellence, precision, and discretion, curating an elevated guest experience defined by meticulous attention to detail and refined, personalized service. Seamlessly balances operational efficiency with uncompromising quality, contributing to the overall positioning, performance, and reputation of the property.

An accomplished hospitality professional with proven experience in a senior housekeeping leadership role within a luxury or upscale environment, demonstrating a strong ability to lead large teams, manage complex operations, and consistently deliver exceptional standards.

• Define and execute the strategic direction of the housekeeping function in alignment with the property’s vision and luxury standards
• Establish, monitor, and continuously elevate quality benchmarks across all areas of responsibility
• Lead, inspire, and develop a high‑performing team, fostering a culture of accountability, pride, and excellence
• Ensure seamless daily operations, with particular focus on VIP guests and high‑profile requirements
• Oversee comprehensive inspection programs to guarantee flawless execution and presentation
• Direct all housekeeping operations with a strong focus on efficiency, consistency, and attention to detail
• Anticipate operational needs based on occupancy and business levels, ensuring optimal resource allocation
• Oversee inventory management, procurement processes, and cost control initiatives
• Ensure all materials, linens, and amenities consistently reflect luxury standards
• Collaborate closely with Engineering and other departments to maintain facilities at peak condition
• Build, mentor, and retain a high‑performing team through structured training, coaching, and development programs
• Promote a culture of ownership, engagement, and continuous improvement
• Ensure clear communication of expectations and consistent performance management practices
• Lead recruitment, talent development, and succession planning initiatives
• Act as a custodian of the guest experience, ensuring discretion, personalization, and service excellence at all times
• Handle guest feedback with professionalism, empathy, and a solution‑driven approach
• Partner cross‑functionally to deliver a seamless and elevated guest journey
• Drive continuous improvement initiatives to consistently exceed guest expectations
• Manage departmental budgets, labor costs, and productivity targets with a strategic mindset
• Identify and implement opportunities to enhance efficiency while maintaining exceptional quality standards
• Contribute to the achievement of overall property financial and operational objectives
• Strong strategic mindset with the ability to translate vision into execution
• Inspirational, hands‑on leadership style with a passion for excellence
• Exceptional attention to detail and commitment to the highest standards
• Proven ability to manage complex operations in a fast‑paced luxury environment
• Advanced organizational, analytical, and problem‑solving skills
• Deep expertise in luxury housekeeping standards, materials, and operational processes
• Extensive knowledge of fine linen care, inventory control, and quality assurance
• Solid understanding of health, safety, and sustainability practices