Reactive Group Sales Manager - The St. Regis Venice

Overview

In this role you drive the hotel's commercial success by identifying and securing group business for meetings, incentives, conferences, and events. You will partner with cross-functional teams to optimize pricing, proposals, and client experiences, reinforcing The St. Regis Venice as a premier luxury MICE destination. You'll cultivate global relationships, lead the full sales cycle, and contribute to revenue growth through strategic account management and expert local destination knowledge.

Responsabilità

• Identifying, developing, and managing group opportunities for meetings, incentives, conferences, and events
• Developing and implementing sales strategies to maximize revenue and market share in the group segment
• Managing the full sales cycle from prospecting to contract signing and post-sale follow-up
• Building and maintaining relationships with clients, event planners, travel agencies, DMCs, and key accounts
• Preparing tailored proposals, contracts, and presentations
• Conducting site inspections and sales appointments to showcase facilities
• Monitoring market trends and competitor activity to enhance performance
• Collaborating with Revenue Management to optimize pricing and availability
• Coordinating with Events, Operations, and Catering to ensure flawless event execution
• Maintaining accurate client, pipeline, and contract data in Marriott sales systems
• Reporting on sales, forecasts, and performance to leadership
• Ensuring compliance with Marriott International sales standards
• Contributing to achievement of revenue and production goals
• Providing expertise on local destination to support selling efforts
• Verifying e-channels/websites have up-to-date property details
• Supporting sales initiatives as directed by GM or leadership
• Delivering service excellence to drive customer loyalty
• Liaising with Sales to pursue new group/catering business and meet revenue goals
• Collaborating across channels to educate on property attributes and business needs
• Searching for new opportunities through market knowledge and client insights

Requisiti fondamentali

• Hotel sales, group sales, MICE, events or related commercial role experience
• Strong negotiation, communication, and relationship-building skills
• Customer-focused mindset with tailored solution delivery
• Proactive, organized, results-oriented approach
• Analytical skills to interpret market trends and sales data
• Comfort working in international, multicultural environments
• Experience using CRM and hotel sales systems
• Excellent cross-department collaboration
• Fluency in Italian and English; additional languages advantageous
• negotiation
• relationship-building
• customer-focused mindset
• CRM platforms
• hotel sales systems
• business development tools