Functional Product Analyst / Business Analyst - Enterprise Software

ppbHelp international ferry passenger and cargo transport operators turn complex business needs into effective software solutions. /b /p h3About E-Dea /h3 pE-Dea develops mission-critical software for ferry and passenger transport operators. Our platforms support booking, ticketing, pricing, customer management, port operations, check-in and payments, connecting the processes that keep transport services running. /p pWe are looking for a bFunctional Product Analyst /b to join our bCustomer Service Unit /b, working with international customers on software implementation projects and continuous improvement. /p h3Your Role /h3 pYou will combine deep product knowledge with business analysis and hands‑on configuration to help customers make effective use of E-Dea’s software. /p pWorking directly with business users and operational teams, you will understand the need behind each request and identify the most appropriate solution: standard functionality, configuration, a product enhancement or a practical adjustment to the customer’s process. /p pYou will follow functional activities from discovery and solution definition through configuration, testing, training and customer acceptance, collaborating closely with Product Management, Software Development, QA and Customer Delivery teams. /p h3What you will do /h3 ul libUnderstand customer operations: /b lead workshops to analyse business processes, gather requirements and clarify objectives, constraints and priorities. /li libDefine functional solutions: /b assess requirements against product capabilities, identify gaps and recommend sustainable solutions that minimize unnecessary customization. /li libDocument requirements clearly: /b produce functional specifications, process flows, business rules, user stories and acceptance criteria. /li libConfigure the product: /b translate approved requirements into application settings, business rules and workflows, documenting and validating configuration decisions. /li libConnect customers and engineering teams: /b explain business needs to developers, clarify requirements during delivery and work with QA to verify the resulting functionality. /li libSupport implementation and go-live: /b assist with functional testing, customer UAT, operational readiness and post-go-live stabilization. /li libDemonstrate and teach: /b deliver product demonstrations, support pre-sales discussions and provide train‑the‑trainer sessions and knowledge transfer to customer key users. /li libDrive continuous improvement: /b contribute functional expertise to the investigation of customer issues, distinguish configuration and process issues from software defects, and recommend workarounds or longer‑term improvements. /li /ul h3What you will bring /h3 ul liExperience as a bFunctional Analyst, Business Analyst or Functional Consultant /b working with complex enterprise software, either within a software company or through consulting and implementation projects. /li liThe bability to develop an in-depth understanding of a configurable software product /b and apply it to different customer environments. /li liExperience gathering and documenting requirements and translating them into practical functional solutions. /li libHands‑on experience with application configuration /b or functional implementation. /li liConfidence in leading customer workshops, bpresenting solutions and explaining options /b and trade‑offs to business and technical audiences. /li liA sound understanding of the software development lifecycle, including collaboration with developers and QA, acceptance testing and defect analysis. /li liStrong analytical and organisational skills, with the ability to manage competing priorities and take ownership of functional deliverables. /li libFluent written and spoken English and availability for international travel /b for workshops, implementation activities, demonstrations, training and go‑live support. /li /ul pYou should be comfortable constructively challenging an initial request, exploring the underlying business need and helping customers make informed decisions. /p h3Experience that would be an advantage /h3 ul liReservation, ticketing, passenger transport, ferry operations, travel. /li liMission‑critical transactional platforms and international customer projects. /li liFunctional understanding of APIs, integrations and data flows. /li liFamiliarity with Jira, Confluence and Agile delivery practices. /li liExperience spanning both software implementation and ongoing application support. /li /ul h3Why join E-Dea /h3 ul liWork on software that directly supports the daily operations of international transport operators. /li liBuild specialist expertise in a complex software product and the business processes it enables. /li liCombine analysis, configuration and customer interaction in a role with direct involvement throughout delivery. /li liCollaborate closely with product and engineering teams, contributing customer insight to the evolution of our solutions. /li /ul h3International travel required /h3 paccording to project and customer needs. /p /p #J-18808-Ljbffr