Associate Operations Director

Overview

As Associate Operations Director at Deel, you will oversee day-to-day operations, optimize performance, and lead cross-functional initiatives to scale processes and reduce friction. Your work supports Deel's global growth, improving service delivery and customer outcomes. You'll drive automation, risk controls, and market-ready readiness for new services. This role offers a chance to shape operational excellence in a fast-paced, fintech-enabled SaaS environment.

Retribuzione / Benefits

• Stock grant opportunities
• Remote work flexibility with optional WeWork access
• Additional perks and benefits based on status and country
• Competitive total rewards
• Inclusive workplace environment
• Disability accommodations on request

Responsabilità

• Analyze workflows to identify inefficiencies and implement scalable improvements
• Lead automation initiatives to reduce manual work and boost speed and accuracy
• Collaborate cross-functionally to enhance tools and reduce friction in processes
• Develop and enforce controls for compliance, risk, and security
• Improve fraud prevention, risk management, and regulatory alignment
• Define and monitor key risk indicators to address gaps
• Drive customer-first process improvements and expand self-service options
• Improve service performance by reducing turnaround times and improving resolution quality
• Oversee readiness for expansion into new markets or services and coordinate launches
• Align processes with go-to-market strategies and ensure smooth onboarding and adoption
• Provide frameworks and resources to enable strong customer outcomes and post-launch optimization
• Partner with stakeholders to execute strategic initiatives and track outcomes
• Establish clear goals, metrics, and reporting; act as a strategic partner to leadership

Requisiti fondamentali

• 12+ years of operations experience with cross-functional teams in fast-paced environments (Tech/FinTech startup experience a plus)
• Proven track record in leading and scaling large cross-functional teams
• KPI-driven with a results orientation
• Experience in building successful products
• Background in FinTech, management consulting, investment banking, or fast-paced startups
• Strong problem-solving and detail-oriented mindset
• High energy and first-principles thinking
• Strong analytical skills with ability to convert data into actionable insights (SQL a plus)
• Willingness to collaborate and contribute across teams
• cross-functional collaboration
• data-driven decision making
• proactive problem solving
• SQL (plus)
• data-driven analysis
• product-building experience