Field Service Technician

pstrongWho we are. What we do. /strong /ppWe are Bystronic – a global technology company passionate about creating an impact for a sustainable future with sheet metal and beyond. /ppWe want to work with people who support us in creating innovative solutions to move our industry forward. Our focus is on automating the complete material and data flow of the laser cutting and bending process chain. /ppbr / /ppstrongIn a nutshell /strong /ppAs a 2nd Level Service Technician, you will provide hands-on support to 1st Level Support teams, ensuring maximum uptime of TUBE machines at customer premises worldwide. /ppbr / /ppstrongWhat drives this department /strong /ppThe Service department is a reliable partner for our customers worldwide. We put our customers first, strive to understand their priorities and then apply innovative solutions to meet those needs. Our service team is made up of dedicated and passionate experts who strive to create an outstanding customer experience. /ppbr / /ppstrongWhat you will be doing /strong /ppstrongTechnical area: /strong /pulliInstalling, fully disassembling, revising, assembling, commissioning handing over Bystronic tube laser machines, including system integrations. /liliResolve very complex issues. Act as role models to mentor other technicians. /liliAssemble electric, pneumatic and hydraulic installations. /liliPerform advanced repairs and measurements. /liliRetrofit Bystronic Machines at the customer site, including modifying and retrofitting electric, pneumatic and hydraulic systems. /liliPerform updates/modifications on complex issues where solution is not clearly defined. /liliDiagnose and adjust parameters of CNC/PLC systems. /liliPerform CNC/PLC software updates / downgrades and tests whether those were successful. /li /ulpbr / /ppstrongCustomer interactions: /strong /pulliIidentify needs and opportunity for upgrades to support customer needs. /liliAdvice and optimization suggestions for machines at the customer’s place. /li /ulpbr / /ppstrongInternal collaboration and learning: /strong /pulliComplete and communicate required reports such as: service reports, customer feedback and installation documentation in CRM. /liliTrain other employees on safety instructions and technological skills in PLC / CNC knowledge. /liliFollow and initiate quality improvements per ISO guidelines. /li /ulpbr / /ppstrongYour education experience /strong /pulliMinimum of 3-5 years technical service experience: mechanical, electrical, pneumatic, and/or software engineering. /liliHands-on experience commissioning industrial machinery, including installation, testing, troubleshooting, and start-up, is required. /liliStrong knowledge of safety regulations, with a strong commitment to safety compliance, procedures, and accurate documentation. /li /ulpbr / /ppstrongWhat you need to succeed /strong /pulliApprox. 80% travelling worldwide (mainly Europe). /liliGood level of English. /liliAdapt at balancing priorities based on repair workload. /li /ulpbr / /ppstrongWhat’s in it for you /strong /pulliA dynamic and inclusive work environment. /liliOpportunities for professional growth and development. /liliCompetitive compensation and benefit package. /li /ulpbr / /ppstrongPeople power our purpose /strong /ppImagine working in an environment that helps move the company to the next level, where your passion, values, and skills are integral to impacting industrial manufacturing and beyond. At Bystronic, this can become your reality. Our people are the edge to drive and nurture our ambitions and continued success. Together we have created a culture where our people are central, inspiring us to make decisions that best serve them and are aligned with our purpose. As much as we are in a technology business, human beings drive real change. /ppbr / /ppstrongLife at Bystronic /strong /ppExplore our careers page to learn more about how we work: /p