Senior Technical Consultant

pulliServiceNow Professional Services / Consulting experience /liliAbility to travel /liliExperience leveraging or critically thinking about how to integrate AI into work processes, decision-making or problem-solving /liliServiceNow certifications in aligned workflow (CSA/CAD/CIS) /liliExpertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership /liliCreative with comfort running projects independently with experience working collaboratively, driving complex issues through analysis and resolution /liliGuide customers through technical documentation and discussions, driving innovation for consistent delivery and in completing required documentation such as business requirement workbooks for technical aspects of the solution /liliTranslate requirements into technical specifications and user stories, aligning technical needs with business objectives. /liliProvide oversight and unit testing of code developed by partner or customer employees /liliProvide feedback to product development to improve the product based on experiences gained with customers /liliContribute to the preparation of client-facing and internal technology deliverables by executing stories, assisting in scoping deals and sharing customer successes. /liliContribute to weekly/bi-weekly status reports across engagements, providing clear visibility of utilisation, risks and actions /liliArticulating AI system design, ethical implications and platform use cases clearly, guiding peers and stakeholders in responsible AI adoption. /liliAct as a resource to customers by providing expertise on technical matters related to products and solutions. /liliProvide ServiceNow workflow solutions with a technical architecture designed for long-term success, following ServiceNow technical standards and leading practices. /li /ul h3Responsibility of / Expectations from the Role /h3 ol liLead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes and guiding customers on business value. /li liDesign and deliver ServiceNow workflow solutions using best practices and domain expertise, designing business value and ensuring consistent product implementation across engagements integrating AI into work processes, decision-making and problem-solving for long term success /li liConduct workshops, assess current-state processes, and define future-state technical solutions independently leveraging AI to optimize workflows, tailor customer solutions and inform strategic decisions. /li liReview, guide and validate technical deliverables including configuration, integrations, testing and technical documentation. /li liIdentify product implementation opportunities, develop new offerings for the technical accelerator portfolio and support innovation for consistent delivery. xlwpduy /li liul liCoach and mentor Technical Consultants and Associate Technical Consultants while driving solution quality, innovation and customer value realization. /li /ul /li /ol /p #J-18808-Ljbffr