Delivery Cluster Manager

ppbWho We Are /bAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. /ppbWho We Are /bAt JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. /ppbOur Global Reach /bJINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. /ppbWhat We Offer /bJoining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. /ppbAbout The Team /bYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. /ppJob Summary:**The Delivery Cluster Manager at JD.com, Inc. is responsible for overseeing and optimizing all delivery operations within a designated geographical cluster, ensuring efficient, timely, and customer-centric last-mile delivery services. This role involves managing a team of delivery personnel and resources to meet operational targets and enhance customer satisfaction. /ppJob Responsibilities:** /pulliLead, mentor, and manage a team of delivery supervisors and delivery personnel, including performance reviews, training, and development. /liliDevelop and implement operational strategies to optimize delivery routes, reduce delivery times, and improve overall efficiency within the cluster. /liliMonitor key performance indicators (KPIs) such as on-time delivery rates, customer satisfaction scores, delivery success rates, and cost per delivery, taking corrective actions as needed. /liliEnsure compliance with all safety regulations, company policies, and service level agreements (SLAs). /liliCollaborate with other departments, including warehouse operations, customer service, and logistics planning, to ensure seamless end-to-end delivery processes. /liliManage and allocate resources effectively, including vehicles, equipment, and personnel, to meet fluctuating demand. /liliAnalyze delivery data to identify trends, bottlenecks, and opportunities for continuous improvement. /liliHandle customer escalations and resolve complex delivery issues promptly and professionally. /liliPrepare and present regular reports on cluster performance to senior management. /liliIdentify and implement innovative solutions to enhance delivery efficiency and customer experience. /li /ulpJob Qualifications:** /pulliBachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field. /liliMinimum of 5 years of progressive experience in logistics, last-mile delivery, or operations management, with at least 2 years in a leadership role. /liliProven track record of managing and motivating large teams in a fast-paced environment. /liliStrong understanding of delivery operations, route optimization, and logistics technology. /liliExcellent analytical and problem-solving skills with the ability to interpret data and make informed decisions. /liliExceptional communication, interpersonal, and leadership abilities. /liliProficiency in using logistics software, fleet management systems, and Microsoft Office Suite (especially Excel). /liliAbility to work flexible hours, including weekends and holidays, as operational needs dictate. /liliFamiliarity with local regulations and geographical nuances within the assigned cluster. /liliCustomer-centric mindset with a strong commitment to delivering high-quality service. /li /ulpAt JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. /p /p #J-18808-Ljbffr