Sales Representative

We are looking for a friendly, professional, and customer-focused Customer Relationship Representative to join our team. In this role, you will be responsible for building strong relationships with customers, providing exceptional support, and ensuring a positive customer experience throughout every interaction. You will serve as the primary point of contact for customer inquiries, resolve issues efficiently, and work closely with internal teams to deliver high-quality service.

The ideal candidate has excellent communication skills, enjoys helping people, and is committed to maintaining long-term customer satisfaction. This position offers an excellent opportunity to grow within a collaborative and supportive work environment.

Key Responsibilities

Build and maintain positive relationships with new and existing customers.

Respond promptly to customer inquiries via phone, email, live chat, and other communication channels.

Provide accurate information about products, services, promotions, and company policies.

Resolve customer concerns, complaints, and requests in a professional and timely manner.

Maintain accurate customer records and update account information in the company's CRM system.

Follow up with customers to ensure issues have been resolved and satisfaction has been achieved.

Collaborate with the sales, operations, and product teams to improve customer experiences.

Identify customer needs and recommend suitable products or services.

Process customer orders, returns, exchanges, and service requests when required.

Monitor customer feedback and report recurring issues or improvement opportunities.

Maintain a high level of professionalism and confidentiality when handling customer information.

Meet individual and team performance targets related to customer satisfaction and response times.

Requirements

High school diploma or equivalent; a bachelor's degree is an advantage.

Previous experience in customer service, customer relations, sales support, or a similar role is preferred but not required.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building abilities.

Good problem-solving and conflict-resolution skills.

Basic computer proficiency and experience with Microsoft Office.

Familiarity with CRM software is an advantage.

Ability to multitask and work effectively in a fast-paced environment.

Strong organizational and time management skills.

Positive attitude, professionalism, and a customer-first mindset.

Benefits

Competitive salary.

Performance-based bonuses and incentives.

Paid training and career development opportunities.

Flexible work arrangements (where applicable).

Paid annual leave and public holidays.

Employee recognition and reward programs.

Supportive and inclusive team environment.

Opportunities for career advancement within the company.