Customer Service Representative based in Italy (m/f/d) - Maternity cover

ph3Company Overview /h3 pAt Penumbra,innovation,teamwork, andinitiativeare more than values – they are the foundation of a workplace where every individual is encouraged to grow and make a real difference. We believe that the strength of our team lies in our diverse talents and shared passion for improving lives. Ifyou’relooking for a role where your contributions matter, we invite you to join a company that values both personal development and impactful work. /p pAs a leading MedTech company,weprovidecutting-edgesolutions for conditions such as stroke, pulmonary embolism, deep vein thrombosis, and acute limb ischemia. Headquartered in Alameda, California, Penumbra has over 4,500 employees worldwide and generated revenues of approximately $1.4 billion in 2025. /p h3Culture Benefits /h3 ul libInnovation /b-With eight product launches in the past year alone, we continue to push boundaries and bring meaningful innovation to the market. /li libImpact, great atmosphere, flat hierarchy /b -We offer a dynamic and inclusive environment where every team memberhas the opportunity tothrive and contribute to our mission. /li libA Team That Inspires /b -Work alongside a diverse, open-minded, and supportive team that encourages personal and professional growth. /li libStay Active /b -Enjoy an annual fitness subsidy to support your healthy lifestyle. /li libSupport Well-Being /b -Benefit from our comprehensive Employee Assistance Program, providing guidance and support in times of need. /li libFamily First /b -Receive two weeks of paid Family Care Leave to support a sick family member or in the case of bereavement. /li libVacation Time /b -In addition to your local vacation days, enjoy paid extra time off on December 24th and 31st. /li libAccident Insurance /b -Stay protected with comprehensive accident insurance during all business trips. /li /ul h3Responsibilities /h3 ul liRespond to customer inquiries by processing orders accurately, efficiently, and with a customer-centric approach /li liUtilize company systems and processes (SAP) to enter sales orders, Conto Visione orders, and consignment replacements – ensuring inventory availability and setting up customized defaults tailored to each customer’s needs /li liProcess Returned Merchandise Authorizations (RMAs) in alignment with company procedures, prioritizing timely and transparent communication /li liRegister, track, and follow up on customer complaints, acting as a reliable partner in finding solutions /li liBuild and maintain strong, trust-based customer relationships through excellent service and proactive support /li liCommunicate and collaborate with internal departments to gather information efficiently and provide the best possible service to customers /li liManage the Travel Stock program, ensuring full compliance with the Quality System and seamless coordination across teams /li liMaintain and update customer databases with care and precision, supporting data integrity and process efficiency /li /ul h3Qualifications /h3 ul liBachelor’s degree in Business, Marketing, or a related field preferred – an equivalent combination of education and relevant experience will also be considered /li liMinimum of 2 years of experience in Customer Service, Sales, or another customer-facing role. Candidates with at least 1 year of relevant experience may also be considered /li liStrong oral and written communication skills, with the ability to build positive customer relationships, especially over the phone /li liProficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) /li liExperience with SAP or other ERP systems are considered a plus /li liAdvanced written and spoken English /li liLiving in the Turin area (bi-weekly presence in the office in Rivoli is required) /li /ul h3Additional Information /h3 pAs we require fluent English skills and the process will involve English speaking colleagues, /p pAt Penumbra, we value your skills and qualificationsabove all else. We welcome candidates of any gender, ethnicity, religion, sexual orientation, or age. If you're skilled and a good match for our culture of collaboration, we want you on our team. /p /p #J-18808-Ljbffr