Senior Technician (ICT Systems)

pulliHigher vocational training in a relevantdiscipline with 2 years post-related experience. Or a secondary educationalqualification with 4 years post-related experience /liliDetailed knowledge of Local Area Network (LAN)and Wide Area Network (WAN) communications, router/switch based networks androuting protocols, with specific expertise on Cisco products and technologies /liliAbility to understand, assess and resolve technical issues in a trouble-shooting environment and under time pressureconstraints /lili2+ years recent practical experience within a CISService Operations environment /lili2+ years recent practical experience ofconfiguring, installing and troubleshooting industry standard desktop Windows OperatingSystems and Microsoft Office applications /liliRecent working knowledge of TCP/IP Protocols andStandards /li /ulh3DesirableQualifications/Experience: /h3ulliKnowledge of policy, procedures, and organisationof NATO CIS /liliExperience in maintaining and operating NATOcrypto equipment /liliExperience in working in a Service Deskenvironment /liliCertification or qualification in PC hardwarerepair and configuration /liliFormal training in Local Area Networks (LAN) /liliPrior experience of working in an internationalenvironment comprising both military and civilian elements /liliKnowledge of NATO responsibilities andorganization, including Allied Command Operations (ACO) and Allied Command Transformation(ACT) /li /ulh3DUTIES/ROLE: /h3ulliExecute assigned work orders, often under thedirection and guidance of centralised services, to provide local interventionto assure SLA targets are sustained /liliInstall and configure Desktop Services /liliInstall, operate, protect, maintain and supportall local Voice and Data communication, Network, Audio/Video and VTC equipment /liliInstall, operate and maintain Routing andSwitching equipment, VoIP and VTC infrastructures and circuits /liliPerform advanced analysis and troubleshooting ofDesktop, Communications and Network Services, in support of incident managementprocesses /liliPerform testing and evaluation of supportedhardware and software (firmware and drivers) /liliPerform Incident Support Request lifecycleservices affecting end-users (i.e. creating, reporting, tracking, resolving andclosing Incidents) /liliSupport team members through collaborativeactions to enhance the customer experience /liliPerform corrective actions, under direction ofthe Branch Head, to support Problem Management /liliContribute to recommendations to the ContinuedService Improvement, and/or procurement processes for Operations and Maintenance(OM) of approved equipment /liliTake part in a Duty Support Shift, which mayoperate on a 24/7 basis /liliDeputise for higher-grade staff, if necessary /liliPerform other duties within the NCI Agency's areaof business as may be required /li /ul /p #J-18808-Ljbffr