Customer Success Associate

Company Description

Postura is setting the standard for ergonomic and industrial AI in manufacturing.

In just a few years, what began as a team of four has become a trusted platform adopted by major enterprise groups across Europe. Our AI-powered software transforms how manufacturing companies assess ergonomic risk and optimize production processes — replacing manual, time-intensive assessments with objective, scalable, data-driven analysis.

We work with more than 20 major manufacturing groups, including Beko, Electrolux, and Piaggio , and are expanding across Europe and globally. After recently closing a new investment round, we are scaling fast and looking for new talent to double the team over the next year.

Visit our website to learn more.

Why Postura?

• Build something that lasts. This is a founding CS role. You won’t inherit a playbook — you’ll write it.
• Work with the best. You’ll collaborate daily with the founding team — CEO, CPO, and CRO. The CS function is backed by the experience of two top-tier mentors with deep enterprise expertise, and you’ll benefit from that knowledge as part of how the team operates.
• Deliver real impact. Adoption, retention, and expansion are not abstract metrics here: they are the business.
• Grow fast. Responsibility and exposure that might take years elsewhere, available from day one.

Role Description

As our first Customer Success Manager , you will be a founding member of Postura’s CS function, built alongside the founding team from scratch.

You will coordinate and directly manage a significant share of our enterprise client portfolio, operating within a structured ownership system. You will run kickoffs, trainings, checkpoint calls, and adoption reviews — keeping champions aligned, unblocking obstacles, and making sure every client reaches their goals and renews.

We are looking for someone with a genuine obsession for client relationship quality : punctual, precise in meeting notes, rigorous in keeping statuses updated, and able to create the right internal documentation to keep the team aligned. The funnel doesn’t update itself — you’ll own that discipline.

You will work closely with the CPO, CRO, and CEO on the renewal and upsell pipeline, and with our Ergonomics and T&M specialists on domain-specific delivery — you’re expected to learn the field and move confidently within it over time.

What you’ll work on

• Coordinate and directly manage the onboarding journey for new plants: kickoff, training (on-site or remote), checkpoints, activation closing, and adoption review
• Run checkpoint calls to monitor usage, unblock obstacles, and keep clients on track
• Manage the renewal and expansion pipeline : track contract timelines, anticipate risks, and build expansion plans with champions
• Maintain the client relationship at a personal level : calling to unblock situations, scheduling extra touchpoints, sending proactive pings and reminders based on next steps — making things happen, not just tracking them
• Keep the Control Tower — our internal client management system — always current: account health, stage progression, risk indicators, meeting notes
• Contribute to building the CS playbook and processes that will scale with the portfolio
• Surface structured client feedback to inform product decisions

What You’ll Bring

• Builder mindset — you want to create the process, not follow one
• Obsession for quality and discipline : precise notes, updated statuses, clean documentation, a live funnel
• Experience in Customer Success, Account Management, or client-facing B2B roles — startup, scale-up, or consulting all count
• Ability to manage complex, multi-stakeholder relationships at enterprise level
• Willingness to travel across Europe for on-site training and key client moments
• Fluent English — non-negotiable
• Comfortable with structured tools : CRM, account management systems, Notion

Extra Skills

• Other European languages (Polish, German, French…) — strong plus given our Central and Eastern Europe expansion
• Familiarity with manufacturing, HSE, or ergonomics — appreciated, not required
• Previous experience in early-stage startup environments

What We Offer

• Paid internship , with growth opportunities
• Flexible work : we value outcomes over hours
• Team & culture : average age 29 , open feedback, no politics, high trust

Location

Milan (Italy) — hybrid. We’re in the office 2–3 times a week and value in-person collaboration with the founding team. We ask for at least one day a week in office, with flexibility prioritized — especially when client travel is involved.

Hiring Process

• Screening call (~20 min)
• Role interview (~45 min)
• Interview with the founding team (~20 min)

⚠ We keep the process lean. We move fast, but we’re a small team building hard things — thanks for your patience.