Air Logistics Operational Care Specialist

It's more than a jobAs a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

How you create impact

• Manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables.
• Follows the communication concept for effective communication with stakeholders.
• Monitor shipments, follow up on all deviations, accurate and timely updates for visibility in internal systems, including financial data.
• Review and clarify operational instructions if there are conflicts or deviations with regulatory requirements, routing, tracking and tracing, rate information, or other discrepancies.
• Promptly report problems, operational disputes or discrepancies to the direct supervisor.
• Collaborates with all partners/suppliers, gateway, warehouse, customs teams, and external parties as needed.
• Monitors operational performance of carriers and other partners and elevate/ create awareness if performance and commitments are not being delivered.
• Active participant in process improvement identification, and implementing changes.
• Work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations.

What we would like you to bring

• At least one year of experience in a similar role.
• Excellent communication and organizational skills when dealing with stakeholders both internally and externally.
• Knowledge of air logistics and its industry specific guidelines.
• A IATA DRG certification is an advantage.
• Adaptable and eager to work in a dynamic environment.
• Fluency in Italian and English.

What's in it for you

By joining the Kuehne+Nagel team, you will have the opportunity to work in a safe and stable environment, with a strong focus on physical and mental well-being. We offer professional growth and development opportunities, including at an international level.Joining Kuehne+Nagel means being part of a company that genuinely invests in people:Development first – real opportunities for learning and growth.Teamwork that matters – experienced colleagues ready to support you.Innovation encouraged – we welcome new ideas and continuous improvement.Healthy balance – a supportive and flexible work environment.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Air Logistics Operational Care Specialist milan, lombardy, Italy