Customer Operations Manager I | EMEA

Overview

You will be the face and voice of Deel for clients, building durable relationships and converting them into long-term revenue opportunities. You will serve as a trusted advisor on operational and product issues, while advocating for customers internally to drive expansion. The role involves handling a high volume of small spend accounts, identifying churn risks, and collaborating across teams to improve the customer experience. This position offers meaningful impact in a fast-paced, collaborative environment with global reach.

Retribuzione / Benefits

• Stock grant opportunities
• Remote work flexibility
• WeWork access (optional)
• Equal opportunity and inclusive culture
• Competitive pay
• Benefits and rewards adjusted by country

Responsabilità

• Manage a high volume of small spend accounts in your market segment
• Identify and flag risks that could lead to customer churn
• Build and nurture client relationships, uncovering pain points and growth opportunities
• Be the voice of the customer by sharing product and operational feedback with internal stakeholders
• Ensure high-quality day-to-day customer experience and timely response to requests
• Drive adoption of Deel features to improve retention and satisfaction

Requisiti fondamentali

• Minimum 2+ years of relevant, client-facing experience
• Experience in fast-growth startup, top-tier management consulting, investment banking, or private equity
• Strong relationship-building with calm demeanor under stress
• Quantitatively inclined with ability to draw insights from data
• Self-starter with growth mindset and high responsibility
• Proven track record of achievement and ability to impact business outcomes
• Strong analytical foundation and ability to synthesize data into actionable recommendations
• Curious and impact-driven
• relationship architect
• calm under pressure
• collaborative team player
• data analysis
• synthesizing complex data into recommendations
• stakeholder management