Manager SaaS Platforms - Solutions Architecture Manager

Description

Position overview:

As a Manager SaaS Platforms for Solutions Architecture you provide leadership to professional staff who develop, deploy and administrate Software as a Services (SaaS) related initiatives. You manage the performance, drive engagement and foster development of your teams.

Key Responsibilities:

• Manage a team of technical professionals, ensuring resource allocation and adherence to development best practices
• Oversee the development lifecycle of SaaS applications, including requirement gathering, design, coding, testing, and deployment
• Coordinate release schedules and manage the deployment of SaaS applications or their enhancements
• Implement and maintain security measures and best practices to ensure data protection in line with company and regulatory standards
• Monitor application performance and usage to identify improvement opportunities, including automation and license utilization
• Oversee end-user technical support, issue troubleshooting, and timely resolution to minimize disruption to the users’ experience
• Contribute to application roadmaps that focus on key customer priorities and drive innovation
• Collaborate with vendors and stakeholders to ensure smooth operations and integration of SaaS platforms
• Lead and develop a high-performing, highly engaged team, providing guidance, support, and mentorship

Requirements:

• Schedule flexibility
• Availability to work on-site

Core competencies

• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development

Leadership competencies

• Providing leadership
• Leading change,
• Building effective teams
• Managing stakeholders

Functional competencies

• Strong understanding of architecture principles, software development methodologies, programming languages, and frameworks used in SaaS applications
• Proficient in managing the development lifecycle, integration processes, and automation tools
• Strong ability in design and optimization of databases for performance, scalability, and data integrity
• Skilled in vendor and stakeholder management
• Strong project management skills, with expertise in Agile methodologies
• Ability to identify and solve technical and operational problems; understand and recognize broader impact across the department

Qualifications

• 5+ years of work experience in Information Technology; 2+ years of managerial experience
• Bachelor’s degree in Computer Science, Information Science or related field
• B2+ oral and written English

About Company:

TELUS Digital is the customer experience transformation partner to the world’s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.

About Company:

TELUS Digital is the customer experience transformation partner to the world’s most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant’s qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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