Technical Customer Engineer

ppIn this role you provide on-site technical support, installation, maintenance, and troubleshooting for Nordson Packaging equipment in the North-West Piedmont region. You work closely with customers to ensure reliable operation and high satisfaction, and you collaborate with Sales to identify service opportunities and support growth. The position requires strong technical expertise, proactive problem-solving, and travel within the territory. You will contribute to delivering safe, compliant field service and shaping customer success across the region. /p ul liProvide on-site technical support and service activities across the North-West Piedmont region /li liInstall, configure, maintain, and repair equipment per procedures /li liDiagnose and resolve hardware, software, and system issues /li liDocument service actions and findings according to requirementsPrioritize service requests to meet commitments /li liCollaborate with Sales to identify service opportunities and support revenue targets /li liBuild and maintain strong customer relationships through professional communication /li liProvide technical guidance and basic user training as needed /li liEnsure safety, quality, and company policy compliance during field activities /li liMaintain service tools, equipment, and inventory in good condition /li liIdentify recurring issues and propose improvements to product performance /li li3-5 years in industrial service or equipment installation /li liExperience with PLC troubleshooting /li liStrong troubleshooting and analytical skills /li liSolid understanding of electromechanical, electronic, computer, and network-based systems /li liAbility to read and apply technical documentation and service procedures /li liStrong customer service orientation and communication skills in Italian and English /li liAbility to work independently and manage multiple priorities in a fast-paced field environment /li liStrong organizational and time management skills /li liProficiency in Microsoft Office, SAP C4C, and other service management/CRM tools /li liAbility to collaborate with cross-functional teams (Technical Support, Engineering, Operations, Sales) /li liWillingness to travel (70–80%), including international travel when needed /li liAdaptability and eagerness to learn new technologies and procedures /li liAbility to identify service opportunities while supporting customers in the field /li licommunication /li liindependence and time management /li lielectromechanical systems /li lielectronic and computer systems /li /ul pTechnical Customer Engineer milano, lombardia, it /p /p #J-18808-Ljbffr