Night Auditor (M/F/NB)

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Job Description

THE MISSION? 

• Nighttime Superstar: Oversee nightly operations, making sure everything is in tip-top shape for our guests!
• Guest Experience Hero: Be the go-to person for guests during the night, addressing their needs and ensuring their comfort!
• Problem Solver Extraordinaire: Handle any issues that pop up with a calm and cheerful demeanor—turn challenges into solutions!
• Safety Keeper: Ensure the safety and security of guests and staff by following protocols and conducting regular checks! ️ 
• Communication Champion: Collaborate with the day team to keep everyone in the loop, sharing any important updates!
• Administrative Ace: Manage night audit processes, handle reports, and keep everything organized and running smoothly! ️ 
• Feedback Listener: Gather guest feedback during the night and share insights to help us improve our service! ✨ 

Ready to light up the night at Mama Shelter Lake Como? We can't wait to hear from you! Let’s create magical nighttime moments together! ✨ 

Qualifications

MADE FOR YOU? ONLY IF… 

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts. ⚖️ 
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault. ️ 

YOUR LITTLE EXTRAS : 

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen. ✨ 

Additional Information

Next, we're sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse:  We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus:  Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse:  Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.