Stage retribuito in Customer Service

PETRONAS Lubricants International (PLI) è un produttore globale di lubrificanti, nonché ramo commerciale di PETRONAS, società petrolifera nazionale della Malesia.

Fondata nel 2008, PETRONAS Lubricants International produce e commercializza un'ampia gamma di prodotti di lubrificanti industriali e per il settore automobilistico di alta qualità in oltre 100 mercati.

Con sede a Kuala Lampur, PLI vanta oltre 30 uffici marketing in 28 Paesi, con uffici regionali a Kuala Lampur, Pechino, Torino, Belo Horizonte, Chicago e Durban.

PETRONAS Lubricants International è la risorsa tecnica alla base della partnership tecnica di PETRONAS con il team di Formula Uno MERCEDES AMG PETRONAS ed è responsabile del design, dello sviluppo e della consegna delle Fluid Technology Solutions™, con combustibili, lubrificanti personalizzati e fluidi di trasmissione per le Frecce d'argento

Attualmente nella top 10, PLI sta seguendo un programma di crescita aziendale piuttosto aggressivo per solidificare la sua posizione di azienda di lubrificanti leader, all'avanguardia nel settore.

Posizione:

JOB DESCRIPTION:

As a Customer Service Intern, you will support the team in managing daily operations and delivering excellent service to our customers. Your main responsibilities will include:

• Supporting order processing across multiple sales channels, with a particular focus on new strategic customers.
• Assisting with the implementation and day-to-day use of the CRM system, ensuring customer data is accurate and up to date.
• Registering and managing customer claims through the dedicated portal, contributing to continuous process improvement.
• Uploading invoices and supporting documentation to customers' portals, ensuring compliance with customer requirements and payment procedures.
• Assisting with order updates related to frequent product phase-ins and phase-outs, while maintaining accurate order information.
• Monitoring stock availability and supporting inventory visibility to ensure efficient order management.
• Collaborating with cross-functional teams, including Sales, Supply Chain, and Finance, to ensure timely and accurate customer support.
• Providing general administrative support to the Customer Service team and contributing to process optimization initiatives.

Requisiti:

Qualification & Education:

• Degree in Foreign Languages or Communication Sciences.
• Good knowledge of English (any other EU language is a plus).
• Good interpersonal skills and propensity for teamwork.
• Good knowledge of IT tools.

What we offer:

• An international and dynamic environment.
  
• The opportunity to learn advanced digital tools (SAP HANA, ACT).
  
• The chance to collaborate with multiple global business functions.
  
• 1000 Eur/month
• Canteen
• Car ownership is required

We are committed to creating an inclusive workplace. This job posting is open to all applicants regardless of gender, age, nationality, cultural background, disability, or any other status protected by law , as we believe diversity enriches our organization and strengthens our ability to succeed.