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Application Engineer Metal South West EU

Henkel

Overview

Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You'll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements. You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success.

Retribuzione / Benefits

  • flexible work hours
  • hybrid work model
  • work from anywhere up to 30 days per year
  • health and preventive care programs
  • employee share plan with Henkel matching shares
  • free canteen

Responsabilità

  • Line and/or process start-up support for products
  • Provide product recommendations and trials for new products
  • Deliver technical training and coaching to field sales and customers
  • Communicate with sales, marketing, PD, Innovation, and AE field teams
  • Consult customers on value-generating solutions for their processes
  • Identify opportunities to provide equipment solutions to enhance customer processes
  • Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce)
  • Leverage customer feedback to drive optimization in customer service and identify new business opportunities
  • Report quality issues or customer complaints to relevant parts of the organization
  • May supervise laboratory work for samples from customers and report results to customers
  • Promote internal SBU innovations and cross-account learnings

Requisiti fondamentali

  • Master's Degree in Chemistry and/or Materials
  • Practical laboratory skills
  • Analytical thinking
  • Strong team spirit and communication skills
  • Willingness to travel around 50% in Italy and Greece (and possibly abroad)
  • Fluency in Italian and English
  • team collaboration
  • clear communication
  • problem-solving
  • Practical lab skills
  • Analytical thinking
  • CRM experience (Salesforce)
Offerta di lavoro pubblicata 2 giorni fa
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