Service Campaign Manager (m/w/d)

As Service Campaign Manager, you will play a key role in developing and delivering our technical service campaigns throughout their entire lifecycle. Collaborating closely with cross-functional teams, you will ensure that each campaign is strategically planned, data-driven and executed flawlessly in the field. Your work will contribute directly to improving product performance, enhancing customer experience and strengthening our service operations. Combining operational coordination, analytical thinking and a hands‑on approach, you will ensure that every campaign runs smoothly and delivers measurable impact. Your Responsabilities

• Plan and prepare technical service campaigns (e.g. retrofits, field modifications, updates) and execute them in close alignment with the Coordinator team
• Define and monitor campaign KPIs (e.g. completion rate, throughput, quality) to ensure successful execution
• Identify, collect, and provide relevant data sets required for campaign planning and execution (e.g. installed base, affected units, open cases)
• Translate campaign scope into operational actions and support the coordination of field activities
• Monitor campaign progress and ensure timely and high-quality execution across all involved stakeholders
• Continuously identify improvement opportunities in campaign setup, execution, and data quality

Your Qualifications & Skills

• Experience in service operations, field service coordination, or technical campaign execution, ideally in automotive, e-mobility, or manufacturing
• Experience in planning and managing operational activities (e.g. service campaigns, retrofits, or technical rollouts)
• Technical affinity; basic understanding of electrical or mechanical systems is a strong plus
• Strong skills in data handling and analysis (e.g. Excel / BI) to support campaign preparation and tracking
• Structured and solution-oriented working style with the ability to manage high-volume operational tasksStrong communication and coordination skills when working with internal teams, technicians, and service partners
• Familiarity with ERP, CRM, or service lifecycle management systems is an advantage
• Proactive, detail-oriented, and execution-focused mindset
• Excellent communication skills in English

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay

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