Investigation Associate, Middle Mile Product & Technology

Amazon is looking for an Investigation Associate that has a background in transportation, risk management and data driven problem resolution skills. In this role the Investigation Associate will continuously work with stakeholders to build trust-based relationships in order to investigate suspicious activity and address escalations while creating long-term, systemic solutions for a world-class customer experience. In this role, the Investigation Associate will be responsible for a wide range of duties related to identity verification. Flexible to work in 24x7 shift and flexible week-offs.

Key job responsibilities

• Conduct investigations
• Take appropriate action to identify and help - minimize the risk posed by fraud or abuse patterns and trends
• Consistently achieve daily/weekly/monthly targets and quality standards for investigations
• Knowledge to systematically elevate problems or variance in the information
• Experience to follow through on the resolutions to ensure they are delivered
• Participate in ad-hoc projects and assignments as necessary

A day in the life

• Meet productivity, quality and other hygiene metrics/ goals
• Share inputs for SOP enhancements

Basic Qualifications

Preferred Qualifications

• Bachelors degree

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.