Receptionist front-office

Who We Are

We are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team.

Role Objective

The Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay.

Main Responsibilities

• Welcome guests with professionalism, courtesy and attention.
• Manage check-in and check-out procedures in a timely and accurate manner.
• Provide detailed information about the property’s services, the city and local events.
• Manage telephone and online reservations through the property’s management software.
• Keep arrival and departure records up to date.
• Collaborate with other departments to ensure maximum guest satisfaction.
• Handle complaints or special requests with quick and effective solutions.
• Ensure that the reception area and information materials are tidy and presentable.

Mandatory Requirements

• High school diploma or degree in tourism/languages (preferred qualification).
• At least 1 year of experience in hotels of the same or higher category.
• Excellent command of English (B2 level or higher).
• Excellent command of French and/or German (B2 level or higher).
• Knowledge of a third foreign language will be considered a plus.
• Familiarity with the main OTA channels and reservation systems.

Technical Skills and Soft Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving skills and ability to manage stress.
• Attention to detail and accuracy in administrative tasks.
• Ability to work in a team and collaborate with different departments.
• Flexibility in working hours, including weekends and public holidays.
• Discretion, reliability and strong customer orientation.
• Passion for hospitality and commitment to service excellence.

Why Join Our Team?

• Become part of a dynamic and growing group in the heart of Florence.
• Gain professional experience in a luxury property focused on quality and attention to detail.
• Work in a stimulating and collaborative environment focused on service excellence.
• We offer a competitive compensation package and concrete opportunities for professional growth.