Customer Support Specialist

ppSoldo is the proactive spend management solution that frees progressive businesses to accomplish more. /p /brpOver 25,000 organisations across 31 countries use Soldo to end slow, messy, and inefficient spending, bringing financial agility and control over every expense. /p /brpSoldo frees finance with a uniquely proactive approach to managing decentralised spending. /p /brpBy combining a powerful spend management platform, a user-friendly app, and versatile payment methods, Soldo automates expense admin to eliminate inefficiency in managing business spending. /p /brpBy proactively managing decentralised spend, organisations empower employees to spend when and where it's needed, keeping productivity high while avoiding month-end surprises. /p /brpFounded in 2015 by Italian digital innovator Carlo Gualandri, Soldo is headquartered in London, with offices in Dublin, Milan, and Rome. /p /brpWe're looking for people with big ambitions, cool heads, sharp minds, and warm hearts. Come and join us as we grow together. /p /brh3Competitive salary /h3 /brul /brliCompetitive salary /li /brliPrivate healthcare coverage for you and your family /li /brliLunch Vouchers /li /brliGenuine career development opportunities (we love to see you succeed) - including your own annual €500 career development budget /li /brliAccess to training and development - including a mentoring programme, workshops and the opportunity to progress onto our leadership programme /li /brliFlexible working options, including working from home or our Milan or Rome offices + 60 days' work anywhere /li /brliStatutory Leave entitlements plus extra days off on Christmas Eve, New Year's Eve and your Birthday /li /brliYour own personal company Soldo card /li /brliEmployee Assistance Programme /li /brliCAF Annual Fiscal Financial Support /li /br /ul /brh3The role /h3 /brpThis role is open to candidates belonging to the protected categories under Italian Law 68/99 art. 1. /p /brh3Responsibilities /h3 /brul /brliProvide excellent customer service to corporate clients via email, live chat and phone. /li /brliAssist customers with financial services queries related to account management, transactions, and product features. /li /brliOffer first-line software support, troubleshooting common issues and guiding clients through technical solutions. /li /brliInvestigate and resolve customer issues in a timely and efficient manner, ensuring customer satisfaction. /li /brliUnderstand and comply with the key objectives of the company /li /brliMaintain a strong understanding of the Soldo platform to provide accurate and helpful information. /li /brliDeliver service/quality standards to agreed levels /li /brliDocument and track customer issues, ensuring that all queries are logged and followed up appropriately. /li /brliWork closely with internal teams to elevate and resolve more complex issues. /li /brliCarry out any other duties requested by the line manager in relation to the role. /li /br /ul /brh3We're looking for someone who must have /h3 /brul /brliExcellent communication skills, with the ability to explain complex issues in simple terms. /li /brliStrong problem-solving abilities and a \"can-do\" attitude. /li /brliAbility to handle a high volume of customer inquiries while maintaining professionalism. /li /brliPrior experience in customer service, ideally in financial services or software support. /li /brliBasic technical troubleshooting skills or willingness to learn. /li /brliA customer-centric approach with a strong desire to exceed customer expectations. /li /brliStrong attention to detail and organisational skills. /li /br /ul /brh3Nice to Have /h3 /brul /brliExperience in a financial services or SaaS (Software as a Service) environment. /li /brlixysqume Familiarity with financial transactions, banking, or corporate account management. /li /br /ul /p #J-18808-Ljbffr