Account Manager Italy

DATA4'S MISSION

DATA4 creates Smart & Scalable digital facilities for our customers. Our network of highly connected, resilient and sustainable data center campuses underpins our customers' digital growth in Europe.

DATA4 Group finances, designs, constructs and operates its own data centers. Delivered through our data center campus model, we provide our customers with secure, scalable and high-performance data hosting solutions.

DATA4 VALUES

At DATA4 we are driven by our values. These are the core of everything we do - from the proactivity we show in delivering great outcomes for our clients, to the responsibility we show as a key contributor to the digital economy. Our three values are:

1. To be entrepreneurial - we are teams of doers who make things happen - with autonomy, energy and a sense of responsibility
2. To always take responsibility - for our impact on the people we work with, the society we are part of, and the environment in which we operate
3. To constantly be adaptable - our business is designed to adapt, answering not only today's challenges, but also anticipating what's coming next.

ABOUT THE ROLE

The Account Specialist/Manager is the local main point of contact of the Enterprise customers (Wholesale / Colo Carrier customers) in Italy.

His role consists in ensuring reactive and consistent support of the day-to-day requests from these customers.

RESPONSIBILITIES

• Acknowledge and manage the day-to-day requests raised by the existing local customers (upgrade services, contract amendments, commercial proposals...) in collaboration with the global sales.
• Ensure the recurring renewal of the existing contracts and the timely fulfillment of any capacity available.
• Ensure the opportunities data accuracy in SFDC and coordinate the collection of internal approvals for the new orders.
• Maintain up to date and circulate the capacity inventory when requested.
• Support the creation and maintenance of a qualified sales pipeline aligned with Data4's commercial strategy.
• Coordinate with Operations and Delivery teams to ensure seamless handover and post-sales
• Support cross-functional initiatives to improve commercial processes and service quality.
• Provide local support to the Global Head of Sales throughout the entire Hyperscale sales cycle when required.
• Work with the Marketing Department to agree and coordinate actions to foster Data4 brand and sustain the relationship with the customers.

KPIs:

• Renewal ratio of existing contracts and fulfillment of rendered spaces.
• Customer Satisfaction (C-SAT)
• Level of accuracy of Sales related data (Opps, contacts, Accounts) in SFDC

RESPONSIBILITES IN TERMS OF IMS CERTIFICATIONS

Respect and enforce certification policies in terms of:

• H&S: Respect and enforce health and safety rules.
• Environment: Respect and enforce environmental policies.
• Information security: Respect and enforce information security policies
• Energy: Respect and enforce the policy of reducing energy consumption.

REQUIREMENTS

• Bachelor's degree in engineering, Business, ICT, or a related field is required.
• Fluent in English, excellent written and oral communication skills
• Minimum of 3 years of B2B sales and or/customer management experience in the ICT, cloud, or data center industry.
• Experience working with cross-functional teams across Engineering, Finance, Legal, and Delivery
• functions in complex sales cycles.
• Prior experience in a high-growth environment.