Control Room Specialist

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. We have a longstanding commitment to Responsible Gaming (RG) that is engrained within our core business and the products we offer to customers and players worldwide. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit  .

Breve Descrizione:

In ambito Control Room, la figura ricercata - che dovrà operare in turnazione 24/7 - deve garantire il presidio in tempo reale dell’allarmistica al fine di ottemperare tempestivamente all’escalation e/o a tutti agli interventi necessari ad assicurare il ripristino e la continuità nell’erogazione dei servizi.

Smart Working:

Possibile - alternato a presenza on-site, secondo la turnazione assegnata.

Principali Attività:

• Presidio e processi di gestione console di monitoraggio reti, sistemi e applicazioni;
• Troubleshooting, gestione Incidenti e Change Management;
• Gestione e monitoraggio processi di chiusura concorsi giochi.

Requisiti:

• Spiccate capacità di team working e problem solving;
• Buona comunicazione verso clienti interni ed esterni;
• Ottimo inglese parlato e scritto;
• Strumenti MS Office;
• Strumenti di monitoraggio.

Esperienza Professionale / Seniority:

Costituisce titolo preferenziale esperienza pregressa in ambito monitoraggi / risoluzione guasti / disservizi e troubleshooting, effettuata in turnazioni H24 7X7.

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-JB1 #LI-Hybrid

This information reflects Brightstar Lottery’s good-faith estimate of compensation for this position at the time of publication. Actual compensation will be determined in accordance with the applicable collective agreement and internal compensation policies. Factors that we consider include, but are not limited to, role, career level, performance, skills, level of expertise, experience, location, market competitiveness, and internal equity. The estimated starting compensation range is €25.000– €29.000. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.

Other Benefits Offered:

• Paid time off
• Health insurance, life insurance, and disability insurance
• Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice​
• Variety of well-being programs​
• Retirement benefits including Supplementary Pension
• Additional benefits available depending on the seniority of the role
• Mobility Benefits
• Meal Vouchers

This position is governed by collective bargaining agreement, which regulates the main terms and conditions of employment, including minimum salary levels, classification, working hours, leave, and other employment rights. 

Our hiring process is conducted in line with principles of pay transparency and equal pay. We do not request or rely on candidates’ salary history during the selection process. 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.