Technology Operations Analyst - Fixed-Term Contract (12 months)
32.200 € - 42.000 €Moneyfarm
About the role
Technology Operations Analyst – L2 support structure (fixed‑term 12 months, possibility of renewal).
In this role you will investigate and resolve technical escalations from the front‑line Customer Support team and handle complex requests from internal stakeholders. You will not interface directly with external customers.
Main Responsibilities
- Advanced troubleshooting: diagnose and resolve complex issues by analysing application logs, querying databases and investigating system integrations.
- Incident escalation handling: act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering through to resolution.
- Knowledge management: develop and maintain technical runbooks for incident response and create clear process walk‑throughs to ensure consistent team operations.
- Process improvement: identify recurring problems, perform root‑cause analysis and contribute to permanent solutions in collaboration with engineering and product teams.
- Stakeholder communication: manage communications with internal teams (primarily CSR and Operations), providing clear updates and resolution plans for escalated issues.
- Regulatory & compliance support: contribute to operational documentation and evidence gathering in support of regulatory requirements (e.g. DORA, FCA).
Qualifications
- Experience in Technology Operations, Application Support or a similar technical role.
- Previous experience in financial services (fintech, wealth management, banking or insurance) is required.
- Hybrid working – minimum 2 days per week in the Milan or Cagliari office.
- Strong proficiency with SQL and experience troubleshooting REST APIs.
- Proven ability to author technical documentation such as runbooks or process guides.
- Ability to manage issues and requests autonomously, using documented knowledge bases to extrapolate context and resolution paths.
- Excellent problem‑solving and communication skills, in both Italian and English.
- Proactive mindset focused on improving systems and processes.
- Experience with Python/Bash scripting and observability tools (Grafana, Kibana, Jaeger) is a plus.
Level & Compensation
We apply CCNL Credito and assign the title of Technology Operations Analyst or Senior Technology Operations Analyst based on experience and skills.
- Technology Operations Analyst: €32,200 – €42,000 gross per year.
- Senior Technology Operations Analyst: €40,000 – €48,000 gross per year.
Benefits
- Health insurance and wellness plan.
- Fee‑free investments on Moneyfarm platform.
- Career development opportunities.
- Training opportunities.
- Regular office social events.
Offerta di lavoro pubblicata 18 ore fa
Offerte di lavoro simili
- ...passionate about food, technology, and making a real... ...ready. As a Sales Operations Analyst, you will work closely... ...offer you A permanent contract Flexible working environment... ...fully remotely) Fixed salary and bonus... ...caregiver leave policies (12 weeks fully paid)...ConsigliatoLavoro estivoLavoro da casaRemotoOrario flessibile
- ...simple and accessible through technology. Fast forward to today, and... ...one line Design, build, and operate the shared AI/LLM platform —... ...you’ll work on in the first 6–12 months Standing up the production... ...Permanent employee, Italy contract Hybrid role: minimum 2 times...Tempo determinatoLavoro ibridoOrario flessibileTurno di pomeridiano
- ...simple and accessible through technology. Fast forward to today, and... ...the Role Moneyfarm operates a Bubble structure: cross‑functional... ...events Location & Contract This role is based in... ...week. The contract will be a 12 months fixed term. #J-18808-Ljbffr...Tempo determinatoSmart workingOrario flessibileTurno di pomeridiano
- ...ciascuna persona; Progressione di carriera: solo negli ultimi 12 mesi il 65% delle persone di EY si è vista riconoscere un... ...soluzioni alle sfide più urgenti di oggi e di domani. I team di EY operano in un’ampia gamma di servizi: revisione, consulenza,ità,...ConsigliatoLavoro ibridoOrario flessibile
- ...ensuring data quality and compliance. The ideal candidate will have 6-8 years of tax experience in a multinational environment, strong analytical skills, and fluency in English. This position offers a hybrid work model and a 12-month fixed-term contract. #J-18808-Ljbffr...Tempo determinatoLavoro ibrido
51.000 € - 58.000 €
A leading technology company is seeking a Market Manager based in Milan. This role involves building strong relationships with... ...be fluent in both Italian and English. The position is a 12-month fixed-term contract with a salary range of €51,000 to €58,000 EUR annually,...Tempo determinato- ...Role Overview The Tax Operations Analyst is a trainee professional role. Requires a good knowledge of the Tax processes, procedures and systems... ...types of investment instruments including equity securities, fixed income and asset backed securities from an Italian fiscal...Tempo determinatoStage/TirocinioLavoro ibridoLavoro da casa
48.200 € - 65.300 €
## Tax Operations Analyst - 15 month FTC (Fixed Term Contract)Applyremote type: Hybridlocations: Milan Milano Italytime type: Full timeposted on: Posted Todayjob requisition id: 26966488Are you looking for a career move that will put you at the heart of a global financial...Tempo determinatoStage/TirocinioTempo pienoLavoro ibridoLavoro da casa- ...activities related to energy, maintenance services, and retail operations. It requires strong analytical, communication skills, and experience in similar fields.This position offers a fixed-term 12-month contract with a hybrid working model and various perks including meal...Tempo determinatoLavoro ibrido
- ...Solutions . Always oriented towards technological innovation, the company’s purpose... ...compliance. Risk Assessment and Operational Controls Perform Job Safety Analysis... .... What can we offer to you: Fixed-Term Contract (10 months with extension option)....Tempo determinato
- ...avranno l'opportunità di sviluppare competenze tecniche e manageriali operando nei diversi ambiti aziendali presidiati dal controllo di... ...comunicative. E' previsto un contratto iniziale a tempo determinato di 12 mesi, a cui seguiranno ulteriori opportunità di sviluppo in base...Tempo determinatoTempo pieno
- ...Agenzia per il Lavoro - ricerca per importante azienda cliente operante nel settore della ristorazione collettiva un LAVAPIATTI PER... ...tempo determinato prorogabile Orario: da lunedì al venerdì dalle 12.00 alle 15.00 Inquadramento: Ccnl Turismo livello 6s, 8,91...Tempo determinatoDal lunedì al venerdì
- ...in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes... ...targets and seeing your appointments convert into signed contracts Organised and reliable: able to manage a high volume of...Tempo determinatoSmart workingLavoro ibridoRemotoOrario flessibileTurno di pomeridiano
29.235,92 €
...Solutions a San Giuliano Milanese cerca un/una Quality Control Compliance Junior Specialist per un contratto a tempo determinato di 12 mesi. Sarai parte del team di Quality Control Compliance e garantirai l'applicazione delle GMP nel laboratorio. Offriamo RAL a partire...Tempo determinato- ...investing simple and accessible through technology. Fast forward to today, and we are... ...Senior Data Engineer to support our AI Operational Efficiency stream. In this role,... ...supervision. Freelance direct contract - 12 months For this role, please upload your...Freelance
- ...Winthrop Technologies is a dedicated data centre delivery partner providing turnkey solutions to our clients, headquartered in Dublin and delivering throughout Europe. Winthrop specialises in providing turnkey data centre solutions, providing services from design,...
51.000 € - 58.000 €
...role requires candidates to be based in Milan. This role is not eligible for relocation support. Please note this is a 12 month fixed term contract. A typical day: Build strong, trusted relationships and deliver timely support, occasionally meeting hosts in person...Tempo determinatoTemporaneo- ...Winthrop Technologies is a dedicated data centre delivery partner providing turnkey solutions... ...the work scopes and preparation of the monthly valuations and final account... ...role, within a mechanical and electrical contracting environment is essential Design management...
- # Manufacturing & Operations - Management ConsultantClient Services - Performance and Technology - Experienced ProfessionalMilanJob posted... ...environment where long‑term development, mentorship, and... ...you to influence the way we operate and contribute to the way we...Lavoro ibridoRemotoOrario flessibile
- ...10423244 | Amazon EU SARL (Italy Branch) - D68 This is a fixed term contract Despite the Job post stating Italy we are a global team and... ...Consulting/Investment Banking Demonstrated ability to operate both strategically and tactically in a high‑energy, fast‑paced...Tempo determinato
- ## Business Analyst EMEAApplylocations: IT-Milan, Italy (Viale Piero... ...,000 of the world's leading technology manufacturers and service... ...opportunities and recommend actions.* **Month-end support & reporting:**... ...finance business partner to operational teams; challenge assumptions...Tempo pieno
- ...of plant modifications or new technologies; Define the engineering... ...effective solutions, and long-term sustainability of investments... ...Engineering strongly preferred); ~8–12 years of experience in... ...~ Chemical plant design and operations, including main unit operations...
29.000 € - 34.000 €
...Technician - Center for Nano Science and Technology Commitment & contract: fixed term contract, 12 months, full time Location: Milan, via Rubattino 81, 20134 Step into a world of endless possibilities, together let’s leave something for the future! At IIT, we...Tempo determinatoTempo pienoDisponibilità immediata- ...prospects and maintaining a long-term pipeline . You will be... ...engaged on a freelance, part-time contract for 1 or 2 days per week.... ...of view on the company, the technology, and our work. I can’t find... ...on), Buildo days (one day a month), and on-site weeks (two weeks...FreelancePart-timeLavoro ibrido1 giorno/sett.Turno di pomeridiano
- ...support Continuously monitor market and technology trends , providing actionable insights... ...a plus. Our Offer A permanent contract A competitive salary package with... ...and compliance across all aspects of our operations. This includes adherence to applicable...Orario flessibile
- ...accommodation with a strong emphasis on technology, design, and guest experience. With technology... ..., developers, investors, and local operators, positioning Líbere as a leading... ...Identify and source assets with potential to operate under the Líbere model (aparthotels,...Orario flessibile
- ...is a global high-service distributor of technology products, services and solutions for electronic... ...methodologies, and lead qualification.Operates with guidance from management; limited... ...to negotiate pricing or commercial terms.Works closely with the assigned Business...Impiego permanenteTempo pienoLavoro ibrido
- ...consultative solutions in enterprise applications, AI, and cloud technology.We are seeking a motivated and ambitious Business Development... ...laws. Our team is dedicated to this policy with respect to all terms and conditions of employment, including recruitment, hiring, placement...
- ...every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering... ...benefits tailored to each country where we operate. Our local benefits packages typically include...Stage/TirocinioTempo pieno
- ...product trainings to distributors and FAE community, highlighting technological trends and USPs of push products Coordinate and manage... ...provide solution-oriented advice Maintain and establish long-term relationships with distributors and end customers while...Lavoro da casa
Vuoi ricevere più offerte di lavoro?
Iscriviti per ricevere offerte simili a Technology Operations Analyst - Fixed-Term Contract (12 months). Iscriviti ora!
Ricerche correlate


