Customer and Supplier Claims Specialist

ppCoordinate emergency and containment actions further to customer claims, including activities of residents and sorting companies /p pLead the problem-solving process following customer complaints, coordinating a cross-functional team /p pIssue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customer /p pAnalyse the consistency of 8D reports received from suppliers and monitor supplier action plans /p h3Skills Required /h3 ul liEducational background in technical or scientific disciplines /li liFamiliarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis) /li liStrong skills in Microsoft Office tools (Excel, Word, PowerPoint) /li liLeadership, persuasion, and coordination skills /li liKnowledge of ISO 9001 and IATF 16949 standards /li liKnowledge of VDA standards /li liKnowledge of customer requirements related to claim management /li liKnowledge of the SAP ERP system /li liFamiliarity with statistical concepts /li liAbility to use measurement equipment /li liExperience in the automotive industry /li liExperience in non-conformities management /li /ul h3Responsibilities /h3 ul liManage customers’ and suppliers’ claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements /li /ul /p #J-18808-Ljbffr