Technical Services Manager (f/m/d)

ppCome and join our Service department in Italy ! /p h3How You Can Make An Impact /h3 pAs Technical Services Manager, you help ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth. Working closely with internal stakeholders, customers and third-party service partners, you coordinate service activities and support the continuous development of our local service organisation. /p ul liSupport the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy. /li liContribute to the expansion and further development of Eppendorf’s service business. /li liCoordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met. /li liBuild and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery. /li liManage customer escalations and complaints in a timely, professional and customer-focused manner. /li liUse E365 Dynamics and SAP for service coordination, case management, reporting and administrative control. /li liIdentify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives. /li /ul h3What Sets You Apart /h3 ul liYou have a degree in engineering, business administration or a related discipline, or equivalent relevant professional experience. /li liYou bring ideally 5 to 7 years of experience in service coordination, service operations or customer support. /li liExperience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors. /li liYou have a good understanding of financial principles and business-relevant key performance indicators. /li liKnowledge of Lean and Kaizen methodologies enables you to contribute to continuous improvement activities. /li liExperience with E365 Dynamics and SAP is essential; you are also proficient in Microsoft Office and standard business applications. /li liYou communicate clearly, build trust with customers and stakeholders, manage several priorities effectively and remain committed to developing your technical knowledge of Eppendorf equipment and service processes. /li /ul h3What We Offer /h3 ul liPurpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world. /li liYour contribution matters. In this role, you play an important part in delivering reliable service solutions for customers and supporting the continued growth and development of our service organisation. /li liLearning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally. /li /ul /p #J-18808-Ljbffr