IT Process Analyst

Cadoneghe, Padova Italy

Full-Time

28.800€ - 32.000€ The expected gross annual salary (RAL) for this position, in relation to the required 1-2 years of experience, ranges from a minimum of €28.800 to a maximum of €32.000.

Unox, market leader in the production of high-end ovens, certified as a Great Place to Work® in Italy for the eighth year in a row, is looking for an IT Process Analyst to join the Information Technology Team at the Cadoneghe (PD) site.

Main responsibilities

• Process Analysts play a central role in the IT team at Unox: their aim is to sustain and continuously improve the value delivery processes, enabling effective data driven decisions and efficient workplaces;
• In particular, we are looking for a talented individual who will leverage the Salesforce ecosystem and technologies within Sales, Service, HR and Marketing processes, acting as a Digital KPO to streamline the information flow and eliminate non-value added activities, combining technical skills with lean/agile principles and techniques;
• Map, improve and measure information flows across Sales, Service, HR and Marketing processes;
• Define and design the requirements with the stakeholders;
• As project owner, estimate the resources required and set the proper milestones and deadlines;
• Development, testing and fixing of configurations on the Salesforce platform, ensuring no adverse impacts when deploying to production;
• Build scripts and integrations to allow interaction with other systems (e.g. SAP ERP);
• Helpdesk and support the end users;
• Standardize and share knowledge, procedures and best practices among the IT team.

Requirements

• Degree in Engineering, Computer science, Mathematics or statistic;
• Basic knowledge of REST principles;
• 1+ years of experience/certifications on Salesforce are a plus (we currently use Sales and Service Cloud, Field Service, Marketing Cloud).

What Unox offers

• Flexible Working Hours
• Work-Life balance initiatives
• Paid time off & overtime
• Company canteen
• Personal and family welfare
• Health insurance & welfare programs
• Pension & retirement plans
• Mentorship & coaching
• Career growth & training programs
• Team building activities

The job position is open to candidates of all genders and gender identities, in compliance with current equal opportunity regulations.