Receptionist front-office

ph3Who We Are /h3pWe are a renowned group in the wellness and hospitality sector in Florence. For one of our properties we are looking for, we are looking for a Front Desk Agent to join our Front Office team. /ph3Role Objective /h3pThe Front Desk Agent represents the first point of contact for our guests, playing a key role in providing a warm, efficient and personalized welcome. The selected candidate will be responsible for managing check-in and check-out operations, managing reservations and assisting guests throughout their entire stay. /ph3Main Responsibilities /h3ulliWelcome guests with professionalism, courtesy and attention. /liliManage check-in and check-out procedures in a timely and accurate manner. /liliProvide detailed information about the property’s services, the city and local events. /liliManage telephone and online reservations through the property’s management software. /liliKeep arrival and departure records up to date. /liliCollaborate with other departments to ensure maximum guest satisfaction. /liliHandle complaints or special requests with quick and effective solutions. /liliEnsure that the reception area and information materials are tidy and presentable. /li /ulh3Mandatory Requirements /h3ulliHigh school diploma or degree in tourism/languages (preferred qualification). /liliAt least 1 year of experience in hotels of the same or higher category. /liliExcellent command of English (B2 level or higher). /liliExcellent command of French and/or German (B2 level or higher). /liliKnowledge of a third foreign language will be considered a plus. /liliFamiliarity with the main OTA channels and reservation systems. /li /ulh3Technical Skills and Soft Skills /h3ulliExcellent communication and interpersonal skills. /liliStrong problem-solving skills and ability to manage stress. /liliAttention to detail and accuracy in administrative tasks. /liliAbility to work in a team and collaborate with different departments. /liliFlexibility in working hours, including weekends and public holidays. /liliDiscretion, reliability and strong customer orientation. /liliPassion for hospitality and commitment to service excellence. /li /ulh3Why Join Our Team? /h3ulliBecome part of a dynamic and growing group in the heart of Florence. /liliGain professional experience in a luxury property focused on quality and attention to detail. /liliWork in a stimulating and collaborative environment focused on service excellence. /liliWe offer a competitive compensation package and concrete opportunities for professional growth. /li /ul /p #J-18808-Ljbffr