Loyalty strategy and governance manager

Stellantis is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our 300,000 people, and our deep roots in the communities in which we operate. We are hiring: Loyalty Strategy & Governance Manager (Enlarged Europe) We are currently seeking a Loyalty Strategy & Governance Manager to support the definition, governance, and deployment of a unified Loyalty framework across Enlarged Europe. Key responsibilities include: Defining and maintaining a consistent Loyalty strategy framework across brands, channels (B2 C, B2 B, LCV, Leasing), and markets Owning and standardizing Tier‑1 Loyalty KPIs, including Loyalty Rate (NCBS), End‑of‑Term retention (SFS / Leasys), and Sales on Customer Establishing and leading governance routines, ensuring structured performance tracking and management‑level reporting Driving cross‑functional alignment across Sales, Marketing, Aftersales, CRM, Finance, B2 B, Digital/ICT, and Network functions Coordinating and enabling NSCs (G10 markets) through clear guidelines, KPI frameworks, dashboards, and best practices Ensuring data quality, consistency, and reliability of KPI measurement across markets and systems Required experience and qualifications: 5+ years of experience in CRM, marketing, commercial performance, or business governance roles Proven expertise in KPI framework design, performance management, and reporting structures Strong understanding of customer lifecycle management, data governance, and CRM processes Experience operating in multi-country, matrix organizations with cross‑functional exposure Demonstrated ability to standardize processes and drive governance across complex environments Skills and competencies: Strong analytical and data-driven mindset Structured, detail‑oriented approach with a focus on governance and process consistency Excellent stakeholder management and communication skills Ability to influence and align stakeholders across brands, functions, and markets Language requirements: Additional European languages are considered an asset This is a central, high-impact role contributing directly to customer retention, loyalty performance, and the overall business results within a multi-brand, international environment. #J-18808-Ljbffr