Service Desk Analyst/ IT Service Desk Analyst

pService Desk Analyst - Perm role - €27k plus 10% bonus and benefits (Negotiable) - Milan Based /ppIt’s a fantastic opportunity to work with a Global Management Consultancy. /ppstrongRole – Service Desk Analyst /strong /ppstrongSkills and Qualifications: /strong /pullistrongExperience /strong: At least 1-2 years of experience in a technical support or service desk role with a focus on Office 365 or similar cloud platforms. /lilistrongOffice 365 Expertise /strong: In-depth knowledge of Office 365 apps and services, including Microsoft Teams, SharePoint, OneDrive, Exchange Online, and Outlook. /lilistrongTechnical Skills /strong: Familiarity with Active Directory (AD), Azure AD, PowerShell for Office 365, and other administrative tools used to manage Office 365 environments. /lilistrongTroubleshooting /strong: Strong problem-solving and analytical skills to identify, troubleshoot, and resolve issues related to Office 365. /lilistrongCommunication /strong: Excellent written and verbal communication skills, with the ability to explain complex technical issues in a clear and user-friendly manner. /lilistrongCustomer Service /strong: A strong customer service orientation with the ability to handle high volumes of requests and manage priorities effectively. /li /ulpstrongMust Have Skills: /strong /pulliInterpersonal skills /liliNetworking: troubleshooting (Meraki: reasonable understanding) /liliHardware (Lenovo, HP) /liliKnowledge management (recording their steps) /li /ulh3Seniority level /h3pAssociate /ph3Employment type /h3pFull-time /ph3Job function /h3pCustomer Service, Consulting, and Information Technology /ph3Industries /h3pBusiness Consulting and Services, IT Services and IT Consulting, and IT System Training and Support /p #J-18808-Ljbffr