Front Office Supervisor

ph3Your Mission, Should You Choose to Accept It /h3 pYou’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed, and make every arrival feel like a warm welcome home. You keep things moving, spot what needs attention, and lift the team with your energy and support. You’ll bring people together across departments and help create moments guests remember. And while doing this, you’ll grow too: This is a place where your leadership and hospitality skills can really take off. /p h3In Case You Don’t Know Who We Are /h3 pKnown for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global. /p h3What You’ll Do /h3 ul liLead daily front desk operations and guide the team during your shift /li liCoach, support, and motivate Front Office Hosts in the moment /li liWelcome guests, handle requests, and turn small moments into great stays /li liCoordinate with Housekeeping, FB, and other teams to keep things smooth /li liManage bookings, room availability, payments, and other admin tasks /li liSpot chances to upsell rooms, local experiences, and TSH outlets /li liShare guest feedback and ideas to elevate our service /li liHelp onboard new team members and create a fun, supportive vibe /li /ul h3What You’ll Have /h3 ul liYou have 1-3 years of experience as a front office supervisor or a similar hospitality role /li liYou know the ins and outs of hospitality and are ready to take it to the next level. /li liYou bring confidence, warmth, and strong people skills /li liYou’re quick on your feet and great at solving problems in the moment /liliYou bring a calm, steady presence during busy moments /li liYou enjoy guiding others and lifting your team /li liYou’re comfortable with modern hotel systems and curious to learn new tools /li liYou’re fluent in English and Italian; more languages are a big plus /li /ul h3What We Offer /h3 ul liThe opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future /li liThe opportunity to work for a Certified B Corp company that balances profit with positive impact, collaborating with organizations like??and the??to create meaningful change /li liThe chance to learn and grow in your role with the potential for future growth /li liAwesome discounts in all our properties in Europe and not just for you, but also for your friends and family! /li liA wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff /li /ul pAs a proud B-Corp, we believe in equal pay for equal work. That’s why we make our best and fairest offer right from the start, based objectively on the role, your assessed proficiency, and our salary framework. Because we apply this standard to everyone, our salary offers are final. Because fairness shouldn’t depend on who negotiates best. /p pWho you are, is how we want you to be.?To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves.?Here, everyone belongs, and we welcome people no matter their?nationality, gender, age, sexual orientation, religion?or?culture.?Your authenticity?keeps our?team diverse.?Come as you are.? /p /p #J-18808-Ljbffr