Quality Specialist

ph3Responsibilities /h3ulliQuality Governance Compliance: Implement, maintain, and monitor site QMS; ensure compliance with ISO 9001, ISO 13485, and other national and international regulations. /liliAudit Readiness: Lead and coordinate internal and external audits; ensure corrective actions are implemented. /liliTraining Competence: Deliver or coordinate mandatory quality training; maintain competency records. /liliKPI Reporting: Track and report site quality metrics, including complaints, CAPA, nonconformances, inspection findings, FCAs, etc. /liliCulture Leadership: Promote patient safety and quality culture; ensure staff adherence to policies. /liliCross‑functional Support: Collaborate with business functions (Operations, Regulatory, Commercial) to ensure smooth operational execution and risk mitigation. /li /ulh3Business Areas /h3ulliField Service Oversight: Ensure field service procedures follow QMS and risk management. /liliDistribution Storage: Monitor storage, shipment, cold‑chain (if applicable), and product integrity. /liliCustomer Feedback Integration: Ensure complaints, returns, and feedback from field service/sales are captured in QMS. /liliRegulatory Compliance: Oversee labeling, documentation, and local regulatory requirements for shipped devices. /liliKPI Monitoring (Commercial): Track delivery quality, field service incident rate, and customer satisfaction metrics. /li /ulh3Qualifications /h3ulliInstills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. /liliSituational Adaptability: Adapt approach and demeanor in real time to match the shifting demands of different situations. /liliDrives Results: Consistently achieving results, even under tough circumstances. /liliDecision Quality: Making good and timely decisions that keep the organization moving forward. /liliBalances Stakeholders: Anticipating and balancing the needs of multiple stakeholders. /liliCollaborates: Building partnerships and working collaboratively with others to meet shared objectives. /liliStrategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies. /liliCultivates Innovation: Creating new and better ways for the organization to be successful. /li /ulpTakes personal ownership on important issues to do what is right and achieve organizational success and supports others who do so. Challenge’s decisions where appropriate. /ph3Employment Terms and Compensation /h3pThe position is offered under the bItalian National Collective Bargaining Agreement for the Commerce sector (CCNL Commercio) /b, with a bGross Annual Salary (RAL) ranging from €35,000 to €45,000 /b, paid over b14 monthly /b and consisting of both a fixed and a variable component. The final compensation package will be determined based on the candidate’s professional experience, acquired skills, and demonstrated level of autonomy, ensuring alignment with the role and the company’s internal equity principles. /ph3Benefits /h3ulliEmployee BenefitsulliCareer Growth Opportunities: Mentoring programs, personalized career plans, and regular performance reviews to support professional development. /liliBirthday Leave: A paid day off on your birthday to celebrate your special day. /liliHybrid Working: Flexible work arrangements combining office-based and remote working. /liliLearning Development: Access to training courses, workshops, e-learning platforms, and industry events. /liliCorporate Volunteering: Opportunities to contribute to social and environmental causes through company-sponsored volunteering activities. /liliPsychological Support: Confidential professional support to promote emotional well‑being and work‑life balance. /li /ul /li /ul /p #J-18808-Ljbffr