Front Desk Agent/Receptionist (M/F/NB)

MAMA?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director! 

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.  

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy. 

Whatever your role, we're all here to make the customer experience as unforgettable as possible.  

Our mission: to bring little moments of happiness to people. 

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience. 

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021. 

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Our commitment to diversity and inclusion:  

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.  

Job Description

THE MISSION? 

• They say first impressions are always the right ones—lucky for us, you’re the first person our guests meet! ✨ That means they’re in good hands with you. 
• You're in charge of welcoming them and ensuring their stay is smooth at any time of the day. 
• With your warm and personalized hospitality (just like Mama!), you take care of everything: preparing arrivals, handling check-ins & check-outs (for both individual guests and groups), managing last-minute bookings, answering calls, and responding to guest requests. 
• To keep the guest experience top-notch, you make sure to share any important feedback, complaints, or remarks with your manager. 
• You handle payments, keep track of your cash register, and make sure all accounts are in order. You also process invoices and follow up when needed. 
• As a Mama ambassador, you love showcasing everything we have to offer! Whether it's our boutique (hello, retail & merchandising!), our restaurant, or our events, you know how to make guests fall in love with the Mama vibe. 
• With your best handwriting ✍️ and a touch of creativity , you write useful tips and local recommendations on the mirrors of each floor and elevator, making sure guests always have something exciting to check out! 
• At the end of the day, you’re the guardian of the perfect guest experience—and we wouldn’t have it any other way!
• Ready to brighten up the day at Mama Shelter Lake Como? We can't wait to meet you! Let’s create unforgettable moments together! ☀️✨ 

Qualifications

MADE FOR YOU? ONLY IF… 

• Details matter to you—nothing gets past your sharp eye and killer anticipation skills!
• You’re attentive and friendly, overflowing with kindness (seriously, you don’t even know what to do with all of it!).
• Versatile and even a bit of a salesperson ️—you know how to adapt to any situation. 
• You handle every situation like a pro—Master Yoda taught you everything you know… ‍♂️ 
• Confidentiality is key: what happens at Mama, stays at Mama.
• You’re welcoming and engaging—who needs a bell at the front desk when every guest gets your full attention from the moment they step in? ✨ 
• Team spirit? You’ve got it! Your colleagues know they can always count on you.
• Now, let’s test your priority management skills: A guest rushes to the reception, complaining their alarm didn’t go off. At the same time, the phone rings—it’s housekeeping, asking you something in their sweetest voice. Meanwhile, another guest is waiting on the other side of the desk, barefoot, key in hand. What do you do?

YOUR LITTLE EXTRAS : 

• For you, Shining isn’t just a horror movie—it’s above all a film about a hotel.
• Protel is your PMS of choice, and you master it like a pro.
• Your style is unique and quirky, but don’t worry—you’re not scaring the kids! ✨ 
• You dream of finally using that third language that’s been sitting in your brain for way too long! ️ 

Additional Information

Next, we're sure you know the tune :

• First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
• First verse:  We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus:  Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse:  Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.