Customer Service Specialist - French Speaker

Company Overview hlpy, founded in 2020, is a roadside assistance company that redefined the industry with a cutting‑edge digital solution. We expanded from Italy to France and Spain, and in September 2024 we entered Germany. Job Overview We are looking for a highly motivated customer service professional to join our dynamic team, optimize processes, and set new industry standards for excellence. Are you ready to be part of this journey? Responsibilities

Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns. Oversee the digital support process, intervening where necessary. Ensure the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.

Requirements

Total availability for shifts 24h 7/7 Based in Italy C1/C2 in French (both written and spoken) Previous experience in operations and/or customer service will be a plus Team spirit! Previous experience with CRM systems (e.g. Salesforce, HubSpot or similar) The role is fixed‑term for 6 months with possibility to confirm This role is shift‑based and requires occasional night and weekend shifts

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