Technical Services Senior Specialist - ECR (Electronic Cash Register)

What if your next job let you simplify payments for millions, every single day?

Join Nexi and be part of a collaborative, inclusive workplace where you can learn, grow, and make an impact everyday.

About Nexi

At Nexi, we're simplifying the future of digital payments. As one of Europe's leading payment companies, we combine international scale with the dynamism of a fast-moving tech company. With over 9,000 colleagues across more than 25 countries, we're shaping how people and businesses pay and interact every day. Here, your skills, curiosity, and ambition don't just support the business. They help shape what comes next.

Your Everyday at Nexi

As a Technical Services Specialist - ECR (Electronic Cash Register), you’ll join a collaborative and forward-thinking team based in Milan.

About Your Future Role

In this position, you will:

• act as a Subject Matter Expert (SME) for the activation and technical support processes of fiscal cash register solutions, including integration—where applicable—with fiscal cash registers, supporting accredited technician networks. Ensure continuous updates within Operations areas regarding industry fiscal developments and regulations.
• oversee network delivery activities with a strong focus on fiscal compliance, ensuring high service quality standards and managing, in a structured way, the collection, analysis, and resolution of operational and fiscal issues raised by customers and sales channels.
• oversee and coordinate technical and fiscal activities throughout installation and technical support processes, ensuring alignment between regulatory requirements, system configurations, and operational processes for maintenance and installation. Provide ongoing training both on fiscal cash registers and on management software used by advanced retail points (e.g., store management apps, inventory, invoicing, etc.).
• ensure high performance in training activities for end customers during service activation (installation) touchpoints and, where required, during maintenance activities.

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

• At least 5 years of experience in technical services related to fiscal cash registers, including management of local dealers and expertise in regulatory and procedural aspects of electronic cash registers.
• Knowledge of fiscal regulations related to electronic cash registers.
• Proven ability to manage complex integrations by coordinating and engaging multiple stakeholders.
• Good command of English (written and spoken).
• Advanced proficiency in Microsoft Office suite (especially Excel and PowerPoint).
• Ability to anticipate technical or commercial issues before they impact partners.
• Ability to effectively interact with internal technical teams.
• Results-oriented approach in dynamic and technologically advanced environments.
• Problem solving skills.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What's in It for You?

Salary Range

Gross annual salary range: €50,000.00 – €70,000.00 + company bonus

Benefits That Support You

• Hybrid work & flexibility : smart working policy, PTO and flexible working arrangements, remote working options during selected holiday closures
• Financial & wellbeing benefits : meal vouchers, public transport & carpooling support, gym membership benefits, private health insurance, mental wellbeing support, pension fund and access to the Nexi&Me employee benefits platform
• Family support : Parents & Caregivers policy, enhanced parental leave, domestic support, childcare and pet-sitting support, summer camp allowance
• Learning & development : PayTech University, professional development opportunities and internal mobility

Join an international team and grow your career in a dynamic, collaborative environment.

Life and Culture at Nexi

With over 9,000 colleagues across 25 countries, we're one international team driven by curiosity, ambition, and a passion for innovation. Discover our culture, our values, and how we're shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion Commitment

At Nexi, diversity and inclusion are at the heart of who we are. By embracing differences and fostering respect, we build a culture where every individual has the opportunity to learn, grow, and succeed.

Next starts with you, everyday

At Nexi, our next idea, our next innovation, starts with you. Join us today.