Retail Sales Associate (part-time)

Position Overview

Retail Sales Associate (part-time)

Location: Milan

Responsibilities

• Deliver a superior customer service journey reflective of Canadian Warmth.
• Advise customers on needs through expert product knowledge.
• Demonstrate selling behaviors that drive conversion and units per transaction (UPT) by actively introducing new, underperforming, and strategic categories.
• Create and foster lasting client relationships and customer loyalty through consistent engagement around upcoming product launches and brand events.
• Engage and inspire assigned clients by facilitating personal shopping appointments.
• Achieve or exceed personal sales goals and other key performance targets that drive store results.
• Contribute to a positive and productive store environment through teamwork and collaboration.
• Demonstrate curiosity and passion for learning by participating in all educational initiatives and strategies.
• Actively seek feedback to improve performance and foster growth.
• Consistently demonstrate company values and behaviors in all interactions.
• Execute all operating standards with excellence.
• Accurately and efficiently use register systems and store tools in compliance with Canada Goose standards.
• Support the upkeep of overall physical store maintenance and cleanliness.

Qualifications

• Minimum of 2 years retail experience, preferably in a customer‑focused environment.
• Proven track record of successful sales experience.
• Previous experience working with luxury lifestyle brands in high‑volume traffic locations.
• Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
• Time management and multi‑tasking skills.
• Ability to work efficiently in a fast‑paced and team‑oriented environment.
• Adaptable to the elements that may impact the overall customer experience.
• Excellent communication and interpersonal skills.
• Self‑motivated, able to work independently and know when to seek guidance.
• Basic skills in Microsoft Office; specifically, Word and Excel are an asset.
• Proficiency in another language is an asset.

Benefits

• A company built on Canadian roots and heritage.
• Your work is recognized with a comprehensive and competitive Total Rewards Program.
• Opportunities for career growth through numerous internal and external programs.
• Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards.
• Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about.
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
• Inspiring leaders and colleagues who will lift you up and help you grow.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.