MFC Store Manager - Milano

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

YOUR MISSION

In Glovo, we want to change the way consumers buy groceries, and we believe that if we want to revolutionize the industry, we need to deliver a WOW experience to our clients. To reach this WOW effect you will be managing and coordinating one of our darkstores focusing on safety, quality, customer experience, productivity, and fun.

On a daily basis, you can expect to:

• Ensure a safe work environment for all your team
• Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
• Proactively identify and lead process improvement initiatives
• Balance labor, ensuring that you are operating a balanced and efficient MFCs while meeting all production goals
• Embrace a start-up mentality and emphasize Glovos’ Core Values

RESPONSABILITIES

• Responsible for at least one MFC
• You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs.
• Motivating, coaching, reporting, and providing feedback of pickers’ and pickers leads’ performance continuously.
• Coordinate physical and virtual workflows, or flow of orders and materials to ensure products are available dispatched on time.
• Allocate labor, lead meetings, direct and assign job duties for your team.
• Perform in depth problem solving in all areas to ensure successful and continuous operations.
• Train, audit, and support employees to perform Glovo standard operating procedures and utilizing equipment and software
• Ensure pickers have proper tools to perform the job and coordinate repair or replacement when needed
• Report and escalate systemic issues to management as necessary and in a timely manner
• Review and update Standard Operating Procedures according to Glovo best practices
• Fully understand processes and daily goals, and make recommendations to improve performance
• Identify, address and resolve safety hazards within the MFC.
• Perform administrative duties, and additional functions, as needed and determined by management
• Work closely with other teams (HR, Category Management, Finance, Facility contractors, Safety Manager, LiveOps...) to create and implement initiatives.

WHAT YOU WILL BRING TO THE RIDE

• 3+ years experience in operations, managing multidisciplinary teams, in a retail, distribution, or logistics environment
• Good communicator and motivator
• Problem-solving skill
• Good logical reasoning
• People management skills (team of 10-20) 
• Prioritization and executional excellence
• Proficiency in Italian and English. 

Nice to have:

• Working knowledge of Six Sigma tools and Lean techniques.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We believe driven talent deserves:

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Discounts on transportation, food, and even kindergarten expenses.
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?