Digital Employee Experience Tech Partner

Job Description

Join our dynamic IT Support team and be the first point of contact for our valued users! We're looking for an enthusiastic IT Support Professional who will make a real difference in users daily technology experience.

What will you do:

• Provide exceptional first-line IT support, managing customer requests and ensuring timely resolution of technical issues
• Coordinate and route complex technical issues to appropriate support levels while maintaining clear communication
• Document and track support requests through our service desk system
• Ensure high levels of end-user satisfaction through professional and efficient service delivery
• Collaborate with team members to maintain and improve support processes

What will make you successful:

• Strong foundation in IT fundamentals and technical troubleshooting skills
• Outstanding customer service mindset with excellent communication abilities
• Ability to quickly learn and adapt to new technologies and systems
• Problem-solving skills with attention to detail and follow-through
• Experience with service desk platforms and IT support tools

What's in it for you:

• Opportunity to build a strong foundation in IT support and service management
• Supportive team environment focused on learning and growth
• Clear path for skill development and career advancement
• Exposure to diverse technologies and business applications
• Engaging work environment with direct impact on business operations

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.