Field Services Engineer

We are seeking a Senior IVD Technical Services Engineer for EU to ensure customer satisfaction with our hematology products and strengthen our market presence. Job Responsibilities

• Deliver high quality training to local partner’s technical teams on our hematology analyzers.
• Support the local partner’s teams in troubleshooting.
• Ensure the local partner’s technical teams have updated technical information such as technical manuals.
• Support local partner’s teams in topics related to spare parts management.
• Monitor the implementation of the service policies defined by the company, including preventive maintenance schemes and system upgrades.
• Collect relevant customer feedback and competitive intelligence through field visits.
• Provide on-site support to local partner’s teams in installations, customer training, system upgrades, maintenance, troubleshooting and repairs as needed.
• Collaborate closely with Sales and Application teams to address customer technical inquiries and enhance customer satisfaction.
• Document service activities clearly and accurately; provide detailed reports on service visits, issues, and resolutions.
• Support product launches, demonstrations, and participate in industry-related conferences or exhibitions when required.
• Stay updated on the latest technology and product information to ensure top-level service delivery.

• Bachelor’s degree or above in Biomedical Engineering, Electronics, Mechanical Engineering, Medical Technology, or related fields.
• At least 5 years of technical service experience in IVD medical devices, specifically hematology analyzers.
• Solid understanding of diagnostic equipment troubleshooting, repair, maintenance, and calibration.
• Fluent in English (both written and spoken) and proficient in Italian (other EU languages can be considered); excellent communication and interpersonal skills.
• Ability to work independently, manage priorities, and deliver quality service within tight deadlines.
• Demonstrated ability to provide professional training and present complex technical information clearly.
• Flexible to travel frequently within Europe or occasionally abroad as business demands.

Competitive salary, performance-based bonuses, comprehensive benefits, and opportunities for career development within a rapidly growing global company.