Field Quality Assurance (FQA), Process Excellence (Fulfillment & Operations)

ph3Field Quality Assurance (FQA), Process Excellence /h3 pJob ID: | Amazon Italia Transport Srl /p pOperations is the heart and soul of everything Amazon does. As a Field Quality Assurance (FQA) Specialist you will solve complex challenges, partner with the Quality manager and Operations Managers to ensure timely delivery of goods out of the facilities. The individual in this position You will identify, design, and deliver process improvement solutions for various customer experience initiatives, designed to improve Amazon’s ability to deliver directly to customers through its network of 3rd party vendors. /p pIl contratto collettivo nazionale di lavoro applicabile a questo ruolo è CCNL Logistica, Trasporti merci. La posizione è inquadrata al livello 3 o superiore, in base alle competenze, capacità ed esperienza del/della candidato/a. /p h3Key job responsibilities /h3 ul liEffectively manage time and complete daily routes. Communicate with assigned dispatcher any problems or concerns on-road that are impacting completion. /li liDocument feedback and audit results to help identify strengths, as well as areas of improvement /li liUse logical thinking, analytical problem-solving skills /li liNavigate using GPS along a route of addresses provided daily; Track specific Geo Codes for addresses using the on-road application. /li liVerify potential access codes and delivery instructions for assigned addresses and update records as needed. /li liInteract with property managers to provide information from Amazon regarding deliveries; record any provided instructions or feedback /li liInteract with property managers as needed to address concerns with service levels being provided. /li liMonitor vendor training compliance; analyze and recommend process improvement solutions that positively impact the customer experience. /li liObserve deliveries in the field to identify barriers to first-time delivery success; recommend solutions and improvements to Amazon’s systems and processes /li /ul h3Basic Qualifications /h3 ul liAdvanced proficiency in local language in both written and verbal communication (C1 Common European Framework of Reference, CEFR) /li liRelevant experience working with data analytics and using these metrics to identify problems /li liRelevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment /li /ul h3Preferred Qualifications /h3 ul liCustomer service skills to effectively communicate with internal and external partners /li liExperience using a transportation management system /li liParcel delivery experience, with market/geographic expertise /li /ul pAmazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. /p pOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. /p pAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. /p /p #J-18808-Ljbffr