People Experience Advisor - Capriata Plant

People Experience Advisor – Capriata Plant

We are looking for a specialist in a process, workstream or area in Mondelēz International Digital Services who will support impeccable service operations.

How you will contribute

You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co‑owner of the development of standard operating procedures, you will drive standardization and simplification of processes. You will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelēz International policies and the law, analyze and report on exceptions, offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

• Your specific process area
• Working in a shared service organization
• Being a good team player and influencing others
• Process design and mapping, and business requirement gathering experience
• Communicating effectively, applying interpersonal skills and taking initiative

More about this role

The People Experience Advisor is responsible for local execution and overseeing operational HR activities. The Advisor is the key point of contact for employees and managers and sits within the local BU squad team. The PE Advisor will also support implementation of local projects or initiatives driving the digital agenda for the location.

What you need to know about this position

• Use Business Unit knowledge to provide support on local HR services that are relevant and tailored to the needs of the BU/location.
• Demonstrate a deep understanding of the local BU/location; work as part of the BU squad, providing business intimacy and supporting/overseeing the delivery of local HR services.
• Escalate business‑specific queries to the BU People Experience Lead and functional queries to the relevant SSC team.
• Act as the key point of contact for employees and managers for HR related queries, self‑service transactions, HR portal navigation, policy interpretation and process support requiring face‑to‑face interaction and hard copy documentation.
• Focus on employee experience and continuous improvement of end‑to‑end operational HR services.
• Align with local leaders, Senior People Lead for defining local priorities/people needs.
• Deliver action plans related to engagement, people agenda implementation and projects: local learning & Development plan, Digital Roadmap.

What extra ingredients you will bring

• Degree level education in HR or similar.
• Ability in HR databases / computer skills (Excel, Word, PowerPoint).
• Excellent planning and organisation skills.
• Strong communication skills, approachable and able to build strong and trusting relationships at all levels of the organization.
• Proactive and willing to take the initiative in a fast‑paced environment.
• Preferable previous work experience in a multinational company in HR function.
• Fluent English.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Regular | Service Operations (Delivery) | Global Business Services