Continuous Improvement Specialist (Process Management Focus)

The role will contribute to designing, implementing, and sustaining a structured Process Management Framework, ensuring alignment between strategy, processes, and performance across the organization. Main Responsibilities

• Design and establish the Process Management Framework - Define and deploy standards, governance, and tools for process mapping, ownership, documentation, and continuous improvement across the organization.
• Guide business on process design and optimization initiatives - Facilitate end-to-end process mapping (AS-IS / TO-BE), process assessments, and improvement initiatives in collaboration with business stakeholders.
• Drive process visibility and performance management - Support areas in defining process KPIs (lead & lag indicators), monitoring performance, and identifying improvement opportunities.
• Enable capability building in Process Management and Continuous Improvement - Deliver training sessions, workshops, and on-the-job coaching to strengthen process thinking and problem-solving capabilities across the organization.

• Bachelor’s or Master’s Degree (Business, Engineering, or similar)
• Certifications in Lean, Agile or Project Management (e.g., Green Belt, Black Belt, PMP, PMI-ACP) are a plus
• From 1 to 5 years of working experience
• Strong process mindset and ability to think end-to-end (cross-functional perspective)
• Experience in process mapping and process performance management
• Experience in continuous improvement or transformation initiativesSolid understanding of problem-solving methodologies (Kaizen, PDCA, A3, 5 Whys, Ishikawa, etc.)
• Ability to engage stakeholders and drive change across functions
• Strong communication and facilitation skills (workshops, trainings, presentations)
• Analytical thinking and structured problem-solving approach
• Ability to work in a dynamic and fast-changing environment
• Fluency in English (written and spoken) B1/B2

• Familiarity with tools such as Jira or workflow tools (e.g., WEBCON)
• Previous experience as Process Analyst / Business Analyst / CI Specialist / Lean Specialist
• Experience in Lean Management (practical application)
• Knowledge of Agile methodologies (Scrum, Kanban)

• International and fast pacing environment
• Several training and development opportunities
• Remote working up to 75% monthly
• Ticket Restaurant even on Remote Working
• Company Welfare
• Work Location: La Spezia