Technical Support Equipment Specialist

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Aftermarket team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation. Magneti Marelli Parts & Services is the commercial division of Marelli, distributing spare parts, automotive components and know-how to workshops through a network of distributors on the independent aftermarket.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

Job description

Become a Part of the Marelli team. We are a global independent automotive supplier with a passion for performance and speed. We are pioneers of the future of mobility. Our story is built on innovation and manufacturing excellence.

Every day, we drive change and co-create what comes next. Our purpose is simple yet ambitious: "Let's push the boundaries together. We aspire to shape future mobility dreams and turn them into reality.”

Joining the Marelli Aftermarket team means becoming a part of something bigger, a place where you can explore your potential, pioneer innovation. Magneti Marelli Parts & Services is the commercial division of Marelli, distributing spare parts, automotive components and know-how to workshops through a network of distributors on the independent aftermarket.

As a global yet fast-evolving company, we're looking for team members who want to grow and evolve with us.

About the Position

Siamo alla ricerca di un Technical Support Equipment Specialist che entrerà nel team Technical Equipment, riportando direttamente al Technical Equipment Manager. Questa posizione avrà sede a Corbetta (MI).

We are looking for a Technical Support Equipment Specialist to join the Technical Equipment team, reporting directly to the Technical Equipment Manager. This position is based at our office in Corbetta (MI).

Your Responsibilities will be

• Supporto tecnico telefonico e online (ticketing) ad officine affiliate alla rete Checkstar e fuori rete;
• Analisi e gestione delle richieste tecniche automotive, con utilizzo di database professionali (schemi elettrici, procedure, documentazione tecnica);
• Supporto all’attivazione, utilizzo e troubleshooting di apparecchiature diagnostiche e attrezzature officina;
• Contributo all’alimentazione dei contenuti tecnici (Tech Blog, aree riservate, documentazione di supporto);
• Supporto allo sviluppo e validazione di attrezzature tecniche e software (test funzionali, debug);
• Supporto tecnico di secondo livello su prodotti e attrezzature attraverso sistemi di remotizzazione per installazione e supporto prodotti, con interfacciamento costante verso fornitori e clienti;
• Sviluppo e aggiornamento della documentazione tecnica e commerciale di prodotto;
• Affiancamento diretto a figure senior per trasferimento competenze e continuità tecnica.

• Technical support via phone and online (ticketing) for workshops affiliated with the Checkstar network and outside the network;
• Analysis and management of automotive technical requests, using professional databases (electrical diagrams, procedures, technical documentation);
• Support for activation, use, and troubleshooting of diagnostic equipment and workshop tools;
• Contribution to the creation of technical content (Tech Blog, reserved areas, supporting documentation);
• Support for the development and validation of technical equipment and software (functional tests, debugging);
• Second-level technical support for products and equipment through remote systems for product installation and support, with constant interface towards suppliers and customers;
• Development and updating of technical and commercial product documentation;
• Direct work alongside senior staff for skills transfer and technical continuity.

What Qualifications you will bring

• Titolo di studio: Diploma tecnico o Laurea breve in Ingegneria Elettronica / Meccatronica
• Lingue straniere: Inglese (parlato e scritto)
• Esperienza presso aziende di settore o aziende di supporto e sviluppo attrezzature e/o supporto tecnico automotive
• Disponibilità a trasferte occasionali nell’area geografica di riferimento EMEA

• Education: Technical diploma or Bachelor’s degree in Electronic Engineering / Mechatronics
• Foreign languages: English (spoken and written)
• Experience in companies in the sector or companies involved in equipment development and/or technical support in the automotive sector.
• Availability for occasional travel within the relevant EMEA geographic area

Other skills that we would welcome

Soft Skills:

• Forte orientamento al cliente e al problem solving
• Capacità di gestione delle priorità e multitasking
• Attitudine all’apprendimento continuo e alla crescita professionale
• Ottime capacità comunicative e relazionali
• Precisione e attenzione al dettaglio
• Proattività e motivazione a sviluppare competenze tecniche avanzate con passione e spirito critico

Hard Skills:

• Conoscenza del funzionamento dei sistemi automotive (benzina, diesel, ibrido, elettrico);
• Familiarità con strumenti diagnostici e attrezzature officina;
• Comprensione di schemi elettrici e documentazione tecnica;
• Conoscenza base degli altri sistemi automotive;
• Utilizzo strumenti informatici (pacchetto Office, database tecnici, strumenti digitali, Android);
• Interesse e predisposizione verso sviluppo software e attrezzature tecniche;

Soft Skills:

• Strong customer orientation and problem-solving skills
• Ability to manage priorities and multitasking
• Attitude for continuous learning and professional growth
• Excellent communication and interpersonal skills
• Precision and attention to detail
• Proactivity and motivation to develop advanced technical skills with passion and critical thinking

Hard Skills:

• Knowledge of automotive systems operation (petrol, diesel, hybrid, electric)
• Familiarity with diagnostic tools and workshop equipment
• Understanding of electrical diagrams and technical documentation
• Basic knowledge of other automotive systems
• Use of IT tools (Office suite, technical databases, digital tools, Android)
• Interest and aptitude for developing software and technical equipment

Expectations from you in this position

• Strong analytical and organizational skills.
• Attitude to work under pressure and meet deadlines.
• Good individual work organization skills.
• Fostering a positive and collaborative work environment.
• Critical thinking and mental flexibility.
• Methodical, proactive and curious approach.
• Ability to relate with other functions.

What does this position offer you

• Fast-paced yet supportive and high-performing international team with an inspiring ambition to transform the future of mobility.
• Support in onboarding and further training that will set you up with Marelli's speed.
• A hybrid work model, helping you to achieve work-life balance-combining the best of both spending time working remotely, benefitting from focus time, and purposeful co-creation time in the office.
• National Collective Labour Agreement for the Metalworking Industry (CCNL Metalmeccanica Industria - CNEL C011)

This position offers an initial gross annual salary of € 33.600, plus additional compensation elements, including variable incentives and benefits, in accordance with Marelli’s company policies. The final salary offer may be determined during the recruitment process, considering the candidates experience, skills and other objective job-related factors.

About Us

Marelli is one of the world’s leading global independent suppliers to the automotive sector, with a strong and established track record in innovation and manufacturing excellence. Our goal is to change the future of mobility by working with our customers and partners to create a safer, greener, and more connected world.

Our team supplies all major automotive manufacturers in Asia, Europe, and North and South America and the top racing teams in motorsport world championships. Our technology is purpose-driven and meticulously designed to deliver tangible value that truly matters to our customers.

Our business areas are automotive lighting and sensing, thermal solutions, electronics, green technology solutions, interior experience, propulsion solutions (e-powertrain and powertrain), ride dynamics, motorsport, and aftermarket business.

Within the walls of Marelli, we believe in enabling people to do their best work. Our cultural attributes - Drive Results, Accountable, Entrepreneurial, Inclusive, Innovative, and Aware - are the cornerstones of a new Marelli culture. Be part of it!

At Marelli, we believe in the importance of diversity and inclusion in our workplace. We are committed to nurturing talent in our diverse environment, and we take pride in our various employee resource groups, such as Marelli Women, Brains & Hearts Wellbeing, All Cultures, and Marelli's Rainbow. We believe these groups foster creativity and innovation through the unique perspectives of a multicultural community.