Experience Abroad: Italian Speaking Customer Support Representative in Lisbon!

This position mandates 100% physical presence at our corporate facility in Lisbon. Please be aware that remote work, telecommuting, and hybrid schedule arrangements are entirely unavailable for this role. Selected candidates must be fully prepared to work on-location at our Lisbon center.

Role Overview & Welcome

Are you fluent in Italian and interested in launching a dynamic international career in one of Europe's most radiant, culturally rich capital cities? We are actively seeking energetic, customer-focused individuals to join our high-energy, international team operating directly out of Lisbon!

Everyday Roles & Responsibilities

As an Italian Customer Support Advisor, you will serve as the primary ambassador for our brand, delivering high-quality assistance to our Italian-speaking client base. Your daily tasks will revolve around:

• Multichannel Customer Care: Promptly responding to user inquiries across phone calls, email messages, and live chat with professionalism, clarity, and care.
• Troubleshooting & Problem Solving: Methodically diagnosing technical issues, billing inquiries, or account questions, and guiding customers step-by-step toward complete resolution.
• CRM Logging & Documentation: Maintaining precise records of customer contacts, feedback, and escalated support cases within our centralized CRM software.
• Product Knowledge Mastery: Keeping fully updated on software updates, platform releases, and internal guidelines to offer flawless assistance at all times.
• Target & Quality Alignment: Consistently meeting or exceeding your individual key performance indicators (KPIs) while maintaining top-tier quality standards.

Candidate Profile & Qualifications

Language Requirements

• Italian: Fluent, high-level mastery across both spoken and written communication.
• English: Professional working proficiency (at least B2 level) to communicate effectively with internal leadership and international team members.

Core Competencies

• Interpersonal Strengths: Superior verbal and written communication skills, active listening habits, and an authentic, customer-first mindset.
• Technical Agility: The ability to multitask smoothly across several web browsers, ticketing software, and CRM databases simultaneously.
• Adaptability & Work Schedule: A positive attitude toward working in a fast-paced environment, including readiness for rotating shift patterns.
• Work Authorization: EU citizenship or a valid, active full-time work permit for Portugal.

Compensation Packages & Living Options

We provide two distinct salary structures so you can select the accommodation framework that best fits your lifestyle preferences:

• Package Option A (Self-Managed Living): A gross monthly salary of €1,340 if you choose to find, rent, and fund your own apartment in Lisbon.
• Package Option B (Company-Provided Accommodation): A gross monthly salary of €1,060 paired with dedicated corporate lodging.

Relocation Assistance & Employee Perks

• Flight Expense Coverage: Complete financial reimbursement for your plane ticket straight to Lisbon to ensure a smooth transition.
• Corporate Housing: A private bedroom inside a fully furnished, shared company apartment for candidates choosing Package Option B.
• Utilities Included: Full employer payment of monthly household utilities—including water, electricity, and gas—handled directly under the housing package.
• Career Growth & Culture: Fully paid initial training to set you up for long-term success, clear internal promotion paths, and regular company-sponsored team activities.

How to Apply

Ready to take the next big step in your career and start an exciting journey in sunny Portugal? Click "Apply Now" to submit your updated CV in English. Our talent acquisition team will review your application and reach out shortly to set up an initial virtual screening!